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(Solved) - Sound card driver (please help)

(15 posts)
  • Started 1 year ago by mariotech92
  • Latest reply from mariotech92
  • Topic Viewed 504 times

mariotech92
Posts: 9

I am working on a laptop and there's no sound. I looked at device manager and the sound card driver had this error "this device cannot start error code 10." I uninstalled the driver and installed the newest version which I got from realtek. When I restart the PC the driver tries to install, but fails. I am running out of options here I was hoping someone here could be able to help.

PC information:
http://www.toshibadirect.com/td/b2c/ret ... oid=460985

What I've tried:
-Uninstalling current driver and reinstalling most updated version
-Uninstalling driver in safe mode then installing in the regular mode
-Used drivesweep to delete the current driver info
-Used ccleaner and removed temp files
-Uninstalled the driver from "programs and features"
-tried to install the driver for the specif chipset

Running out of ideas and patience any suggestions would be helpful thanks

Posted 1 year ago
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Xhi
Xhi
Posts: 6298

can you get the driver from the Toshiba web site for your make and model?? Was Windows 7 the orriginal Operating system on that computer. If it is an older computer that was upgraded there may not be Windows 7 drivers for it.

Posted 1 year ago
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scorpion99
scorpion99
Posts: 1033

Are you sure that the driver is correct?
you can go to this page an install their plugin , it will help you download the correct driver for your sound:
http://www.touslesdrivers.com/

Posted 1 year ago
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warlock
warlock
Posts: 4100

I think you may need to understand French though.

Posted 1 year ago
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mariotech92
Posts: 9

Sorry that the link expired here all the specs:

TOSHIBA

Series
Satellite

Model
L505D-LS5005

Part#
PSLV6U-028007

General

Operating System
Windows 7 Home Premium 64-bit

CPU Type
AMD Athlon II Dual-Core M300 2.0G

Screen
15.6"

Memory Size
2GB DDR2

Hard Disk
250GB

Optical Drive
DVD Super Multi

Graphics Card
ATI Radeon 4100

Video Memory
Shared memory

Communication
LAN and WLAN

Dimensions
15.10" x 10.20" x 1.40" - 1.55"

Weight
6.00 lbs.

CPU

CPU Type
AMD Athlon II Dual-Core

CPU Speed
M300(2.0GHz)

CPU L2 Cache
1MB

Chipset

Chipset
AMD M860G

Display

Screen Size
15.6"

Wide Screen Support
Yes

Resolution
1366 x 768

LCD Features
TruBrite technology

Operating Systems

Operating System
Windows 7 Home Premium 64-bit

Graphics

GPU/VPU
ATI Radeon 4100

Video Memory
Shared system memory

Graphic Type
Integrated Card

Hard Drive

HDD
250GB

HDD RPM
5400rpm

HDD Interface
SATA

Memory

Memory
2GB

Memory Speed
DDR2 800

Memory Spec
1GB x 2

Memory Type
200-Pin DDR2 SO-DIMM

Memory Slot (Total)
2

Memory Slot (Available)
0

Max Memory Supported
8GB

Optical Drive

Optical Drive Type
DVD Super Multi

Optical Drive Interface
Integrated

Optical Drive Spec
DVD SuperMulti drive supporting 11 formats
Maximum speed and compatibility: CD-ROM (24x), CD-R (24x), CD-RW (24x), DVD-ROM (8x), DVD-R (Single Layer, (8x)), DVD-R (Double Layer, (6x)), DVD-RW (6x), DVD+R (Single Layer, (8x)), DVD+R (Double Layer, (6x)), DVD+RW (8x), DVDRAM (5x)

Communications

LAN
10/100Mbps

WLAN
802.11b/g Wireless LAN

Ports

USB
3 x USB ( 2 USB + 1 eSATA/USB combo)

Video Port
1 x VGA

Audio Ports
1 x Microphone jack; 1 x Headphone jack

Audio

Audio
Integrated Sound card

Speaker
Built-in stereo speakers

Input Device

Touchpad
Toshiba TouchPad

Keyboard
Standard US keyboard with 10-key (black)

Supplemental Drive

Card Reader
Memory Card Reader
Secure Digital, Secure Digital High Capacity, Mini SD Card, Micro SD Card, Memory Stick, Memory Stick PRO, MultiMedia Card [shared slot]

Power

AC Adapter
75W (19V x 3.95 A) Auto-sensing,100-240V/50-60Hz AC Adapter

Battery
6 cell (4000 mAh) Lithium Ion battery pack

@scorpion99 that website is great but it said it could not find my sound card. I just found out that windows 7 was not the original OS. I think it might been vista. Although the drivers I downloaded from realtek support both windows 7 and vista so that should of worked. any ideas?

Posted 1 year ago
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G41M
Posts: 902

Try the audio drivers here. Refine search to Windows 7 64bit and Audio.

Posted 1 year ago
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mariotech92
Posts: 9

@G41M I already tried those but I am installing the driver correctly?

Open device manager
then find my sound card then click uninstall then click ok
then I install the downloaded driver by clicking on "setup.exe"
Follow the instructions then when it asks restart my pc

is that right?

Posted 1 year ago
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mariotech92
Posts: 9

any ideas? anyone???

Posted 1 year ago
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warlock
warlock
Posts: 4100

If you have already downloaded the driver you want to install and you know where it is located follow this.

http://www.addictivetips.com/w.....ows-vista/

Posted 1 year ago
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mariotech92
Posts: 9

@warlock I have all ready tried that it says"the best hardware is already installed."

Posted 1 year ago
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warlock
warlock
Posts: 4100

http://forums.toshiba.com/t5/D.....d-p/222224 Have a read through this. You may have to do a reinstall to fix the problem.

Posted 1 year ago
Top
 
mariotech92
Posts: 9

Thanks for the link warlock I'm going to try a couple of other things and if they don't work then Ill just use Toshiba,s recovery partition and restore the PC to its out of the box state

Posted 1 year ago
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mariotech92
Posts: 9

Just wanted to report I installed a clean OS, and still have the same issue it is a hardware issue. thanks for all the help.

Posted 1 year ago
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warlock
warlock
Posts: 4100

Thanks for the post back. Sorry it didn't work out too good for you:(

Posted 1 year ago
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mariotech92
Posts: 9

not a problem. its ok the laptop is four years old time for a new one anyway. Thanks for the help again these forums are great!

Posted 1 year ago
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