(Solved) - Shutdown(56 posts)
I just ran a full scan of SAS and it discovered this, Heur.Agent/Gen-White Box C:\WINDOWS\SYSWOW64\LXDWJSWR.DLL QUARENTINE - 12.03.2012 08-58-43, is that a virus and could it be causing the problem?
Try using the in built False Positive button to send the sample to SAS they can then tell you if it is a genuine FP or something serious.
But I think that dll file is to do with your Lexmark.
Sorry was having dinner :)
You can probably get rid of Trojan.Agent/Gen-Tres but to be sure you need to check in the AppData folder under that path appdata\local\temp\......
If you can't see the appdata folder then you will need to show it, as by default it is hidden.
Yes it will.
I am unsure of the path name \.exe in that appdata folder it is strange that there is no file name however, I wouldn't put it past a piece of malware to work that way.
That is the reason I suggest to check that path/filename fully to see that it doesn't belong to anything necessary.
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