SEARCH

The How-To Geek Forums Have Migrated to Discourse

How-To Geek Forums / Windows 8

Shift & F8 does not work on my Windows 8!!!

(13 posts)
  • Started 1 year ago by YMCMB2
  • Latest reply from Acid
  • Topic Viewed 1270 times

YMCMB2
Posts: 4

I bought a laptop in November of 2012 and it came with windows 8 it's also an hp series 2000 with intel core i3.... Ok soo I'm on my laptop and then all of a sudden it freezes and then a blue screen comes on saying that I have an error and that it needs to do a reboot or restart or something like that so it does that then it turns off and then back on. Then it does the normal looking start up where the thing goes in a circle with the hp logo but then a blue screen comes up saying that there was an error and then it goes to automatic repair and then just does nothing for a very very very long time!!! so I just turn it off and I tryed to look up on my iPad on how to get to do a safe mode boot or something like that and multiple web sights said to hold down the Shift key and continuasly hit the F8 button but my problem is that I have tryed doing that for litaray 2 days and still nothing happens I even do it as I turn it on and I don't stop until that blue screen turns on. So im just wondering what can I do? I need my laptop for school... I'm using my iPad if your wondering how I'm posting this and I can't use my iPad for school because I'm not good at typing on this like I am on my laptop and it took for ever to type this up so I'm hopeing that someone can help me!!!!

Posted 1 year ago
Top
 
warlock
warlock
Posts: 4100

Should still be under warranty.

Posted 1 year ago
Top
 
YMCMB2
Posts: 4

do all laptops come with a warranty... I'm not sure if my laptop has a warranty

Posted 1 year ago
Top
 
warlock
warlock
Posts: 4100

If you bought it from a reputable dealer and not just a man on the street should have a warranty. If it was new when you bought it.

Posted 1 year ago
Top
 
YMCMB2
Posts: 4

yeah it was new and I bought it from Walmart

Posted 1 year ago
Top
 
warlock
warlock
Posts: 4100

Than you should have a receipt, take it back.

Posted 1 year ago
Top
 
presence1960
presence1960
Posts: 280

walmart will not take it back, you must go through the manufacturer because they are the ones who issue the warranty. Read your documentation that came with it. You should be able to hit either a key or two keys together @ boot to enter Recovery mode. Your model may have the option to recover windows without affecting your data files. If it does not you need to get your files off and then do a recovery back to factory state which will restore the machine to the way it was when you bought it. You can then put your files back on.

Post the exact model # here and I can look that up for you if you can't find your documentation or are lost here.

Posted 1 year ago
Top
 
ispalten
ispalten
Posts: 6259

First of all, W8 is very difficult to get into Safe Mode, almost have to do that from a restart within Windows 8.

The problem is how W8 boots, much faster as a lot is pre-loaded from a single file I think? Anyway if you do it from a POWERED OFF STATE it is much easier.

Here are some links, read them all, one might provide a clue, but most talk about doing it from a RUNNING W8 system, which you do not have.

http://malwaretips.com/Thread-.....-Windows-8
http://www.everonit.com/techti.....safe-mode/
http://blogs.msdn.com/b/zxue/a.....ected=true
http://www.intowindows.com/sho.....windows-8/
http://www.windows7hacker.com/.....windows-8/

Also go on the web site of the laptop vendor, should have a support contact, ask for help there...

Irv S.

Posted 1 year ago
Top
 
warlock
warlock
Posts: 4100

@YMCMB2, Please do not mark accept this answer if the problem is not solved. If it is then by all means please do so, and tell us the result.

Posted 1 year ago
Top
 
YMCMB2
Posts: 4

oh ok I wasn't sure what that meant I'm sorry

Posted 1 year ago
Top
 
warlock
warlock
Posts: 4100

No reason for apologies. Just want to keep the thread alive until your problem is solved. Accept this answer puts a solved on the thread.

Posted 1 year ago
Top
 
presence1960
presence1960
Posts: 280

What exactly were you doing when the blue screen appeared? Did you install anything (software or hardware) prior or make any system wide changes? If I were you I would do a factory restore after saving any files I do not want to lose. Your lappie should have a recovery partition to do just that. You just need to find out which key(s) to depress during boot. refer to your user manual that came with the machine or look it up on hp.com. If not sure post your exact model number and one of us can look it up for you.

Posted 1 year ago
Top
 
Acid
Acid
Posts: 12

http://www.howtogeek.com/96980.....windows-8/

Posted 1 year ago
Top
 



Topic Closed

This topic has been closed to new replies.

Enter Your Email Here to Get Access for Free:

Go check your email!