Awww, c'mon Rick.
While I can understand some degree of sympathy with the frustration of "hard landings", this guy's intent was malicious. A certain degree of grumbling can be tolerated, but you've got to draw the line somewhere.
It would be like the guy who had a hard landing going up to the commander and telling him his daughter is ugly. I suspect that, the sympathy and understanding of the commander notwithstanding, the guy would end up in the brig.
Now before you object that I don't know what the guy's intent was . . . and that would be right, I DON'T know . . . it came across as malicious to all who read it, so that is the way it was perceived and perceptions count more then intent.
His long rambling harangue was obnoxious and went way beyond frustration. A simple "F*** Vista" would have been sufficient. Or is it "Fark" in Britspeak??
So, while your sympathy and understanding for the frustrations of computing is commendable, I don't think tolerance was in order in this case.