I am trying to help an elderly friend (by long distance phone) who has a stuck message in their outbox, preventing Windows Mail from sending. I have downloaded and used the "wmutil" on my Vista system and it works well for me. However, they seem to be unable to get it to run, I have talked them through it step by step, but when they double click the wmutil.exe, windows says the program has a problem running and needs to close. We have removed it and retried downloading and unzipping several times. Sometimes when you try to unzip, Windows will say it has determined this is an unsafe program and refuses to let you continue. Finally got it to unzip to a folder on several tries, but then you get the "problem and needs to close" when you try to run it. Task Manager shows no WM processes before trying to run. Is there anything that can be done to enable it to run? Would appreciate any help. Thanks