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runescape account guardian

(3 posts)
  • Started 1 year ago by branmuffin50
  • Latest reply from branmuffin50
  • Topic Viewed 313 times

branmuffin50
Posts: 2

I have been playing runescape for 6 years and when they gave an option to have added security about 3 months ago, I added it.

This involves adding your device and giving 5 security questions.

I have previously tried to take it off, but cannot remember my security questions and realised it was safer to keep it on anyway.

Yesterday I tried to log into the game and it said not able to because someone has tried to remove account guardian and too many requests have been wrong, and that my device is not recognised.

Posted 1 year ago
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Fhirkin9
Posts: 179

It might have been a temporary lock-out. If it is still doing that after 24 hours, you will need to email (or get on the phone to) support, they will be able to unlock it if you give them the right details?

Posted 1 year ago
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branmuffin50
Posts: 2

Fhirkin9 - Thank you very much.

Posted 1 year ago
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