So I'm dealing with a Dell Inspiron M5010 laptop running Windows 7. When the computer was first purchased through BestBuy, Geek Squad supplied two recovery discs. So two years later the computer is acting funny and we decide its best to wipe and recover it because it is being gifted to a younger sibling.
When restarting the computer with the first disc it does not recognize it so I had to go into the boot menu and change the boot priority. All 6 of them were set to hard drive and after looking online, I read I had to change the first priority to boot from the CD drive. Well after doing that and rebooting the computer, it began to load the files and brought me to Dell Data Safe (which by the way is a huge pain in the a$$). Well after messing around with Dell Data Safe we were able to get it to begin the recovery process. It prompted us to put in disc 2 which we did and it continued to recover. The computer finished and loaded saying something like "preparing for first time use".
We did the whole setup with the language, country, etc. Well when the computer is restarted, it comes back up with a screen saying:
"Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your Windows installation disc and restart your computer.
2. Choose your language setting, then click "next."
3. Click "repair your computer".
If you do not have this disc, contact blah blah blah.
Info: The boot selection failed because a required device is inaccessible."
I don't know if that is from the boot order? We have recovered the computer multiple times and tried as many different ways as Dell Data Safe would allow us. I tried to go back into the Boot Menu to look at the priority boots again and we reset them to default.
The order is:
1st: Discette Drive
2: Hard drive
3: usb storage device
Keep in mind when I accessed this menu before recovering, all 6 of them said "hard drive". I'm trying to adjust them back to all "harddrive" just to test it out but it only switches up the order of the names.
Any help would be appreciated, thank you guys.