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Remote Assistance w/IM & Vista

(2 posts)
  • Started 7 years ago by DJ
  • Latest reply from supermansghost
  • Topic Viewed 1199 times

DJ
Posts: 1

I use remote assistance via IM to get help on various programs. I have a new Dell Laptop with Vista Home Premium and we cannot seem to
get it working. I turned off firewalls and intrusion protection
temporarily and it still wouldn't work. I surfed through the sites trying to find someone else who had a problem or some direction
(unfortunately, I m only semi-computer literate), but going from XP,
thought perhaps it was Vista - related. Any help would be greatly
appreciated. It was mentioned it could be our router is not permitting it, so I will check that out in the meanwhile.

Posted 7 years ago
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supermansghost
supermansghost
Posts: 350

If you look in the remote assistance tab under system properties, there's a checkbox to make sure that it's enabled. If you look under the advanced button, there's another checkbox that only allows remote assistance from vista computers... that might be the culprit.

Posted 7 years ago
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