The How-To Geek Forums Have Migrated to Discourse

How-To Geek Forums / Windows Vista

Remote Assistance w/IM & Vista

(2 posts)
  • Started 8 years ago by DJ
  • Latest reply from supermansghost
  • Topic Viewed 1199 times


Recommended: Clean Your Mac the Easy Way with CleanMyMac 3

If you want to clean up your Mac the easy way, CleanMyMac is a great tool to get the job done easily, and it will even keep your computer clean automatically.

Unlike the competition, it also includes great tools like a Clean Uninstaller, to get rid of applications and clean up the junk that they leave behind. All with the click of a button.

Download CleanMyMac 3 for Free Today

Posted yesterday 
Posts: 1

I use remote assistance via IM to get help on various programs. I have a new Dell Laptop with Vista Home Premium and we cannot seem to
get it working. I turned off firewalls and intrusion protection
temporarily and it still wouldn't work. I surfed through the sites trying to find someone else who had a problem or some direction
(unfortunately, I m only semi-computer literate), but going from XP,
thought perhaps it was Vista - related. Any help would be greatly
appreciated. It was mentioned it could be our router is not permitting it, so I will check that out in the meanwhile.

Posted 8 years ago
Posts: 350

If you look in the remote assistance tab under system properties, there's a checkbox to make sure that it's enabled. If you look under the advanced button, there's another checkbox that only allows remote assistance from vista computers... that might be the culprit.

Posted 8 years ago

Topic Closed

This topic has been closed to new replies.