I have a brand new HP Envy with Windows 8. I have only had it on for around 1 hour and was just setting everything up when we had a power outage. Since the power has been restored, I am unable to log back in. I just have the plain coloured screen, with my name and log in. I am using the password that I have used for 15 years on my other computers, so I know that it's the correct password but the computer is telling me that it's the incorrect password and I have no idea where to go from here, I don't have any options. Can someone please help me, it would be much appreciated.
problems logging in to Windows 8(11 posts)
You could try the recovery partition option, if there's one available.
Have you tried no password, I mean living the password blank!
Did you use a Local Account or a Microsoft Account, !If you sign in with a Microsoft account, please go to Microsoft account sign-in webpage and reset it!
Make sure the keyboard is in the proper language.
At the login screen, verify / click the bottom right input language button to make sure it's the right input.
Here in Québec, some systems (ASUS and MSI) are French - France (AZERTY) by default EVEN AFTER SELECTING FRENCH CANADA as the language to install, as opposed to French - Canada (QWERTY). 'Location' is also set to France as opposed to Canada. Needless to say, there's a few settings that needs to be changed to make sure French - Canada is the input language for the current user, at login screen and for every new account created.
All other brands are French - Canada so this issue doesn't apply to those.
Might be something as silly as that.
Again, this might not be your issue, but a heads up any way.
It is the Nums lock that does it. You probably do not have seperate numeric keys and when the nums are locked, you get garbage. Unlock the nums lock and it should work. There is a key on the upper part of your keyboard for that.
With the power outtage while your machine was running your hard disk may have errors on it. If the other suggestions do not work, boot a windows installation DVD if you have one and get to the command prompt option and run chkdsk C: /r
where C: is your windows installation partition. It may take a while to complete
I tried to find your machine's specs, user manual and configuration on HP's site but need the model #
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