How-To Geek

I have a brand new HP Envy with Windows 8. I have only had it on for around 1 hour and was just setting everything up when we had a power outage. Since the power has been restored, I am unable to log back in. I just have the plain coloured screen, with my name and log in. I am using the password that I have used for 15 years on my other computers, so I know that it's the correct password but the computer is telling me that it's the incorrect password and I have no idea where to go from here, I don't have any options. Can someone please help me, it would be much appreciated.

Make sure the keyboard is in the proper language.
At the login screen, verify / click the bottom right input language button to make sure it's the right input.

Here in Québec, some systems (ASUS and MSI) are French - France (AZERTY) by default EVEN AFTER SELECTING FRENCH CANADA as the language to install, as opposed to French - Canada (QWERTY). 'Location' is also set to France as opposed to Canada. Needless to say, there's a few settings that needs to be changed to make sure French - Canada is the input language for the current user, at login screen and for every new account created.

All other brands are French - Canada so this issue doesn't apply to those.

Might be something as silly as that.

Again, this might not be your issue, but a heads up any way.

With the power outtage while your machine was running your hard disk may have errors on it. If the other suggestions do not work, boot a windows installation DVD if you have one and get to the command prompt option and run chkdsk C: /r

where C: is your windows installation partition. It may take a while to complete

I tried to find your machine's specs, user manual and configuration on HP's site but need the model #

Yes, every forum get those "customers". But we are like a lighthouse. Always shining the beacon whether the captains of the ships want the help or not.

Except that a "beacon" has neither a light to shine, nor a fog signal.

sorry posted in wrong thread