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Problem Waking Up Win7 PC for Ghost to Run

(12 posts)
  • Started 1 year ago by gepaine
  • Latest reply from Lighthouse
  • Topic Viewed 716 times

gepaine
Posts: 5

I have a new HP laptop running Windows7 and I want Norton Ghost to execute a scheduled backup at 8 PM everyday - a time when the PC is usually in Sleep mode. (I have the power plan set to put the PC to Sleep after 20 minutes of idle time.) I have set the power management plan to allow timed events to wake up the PC. I have also scheduled a simple DOS task (echo wake up) to run at 7:55 PM whether or not I am logged on, and to wake up the PC when the task runs.

Around 10:00 PM when I am about to turn-off the PC for the day, I move the mouse which wakes up the PC, and Ghost displays a window saying it is starting the scheduled backup. This is an incremental backup that takes only about 2 minutes so it should have completed shortly after 8 PM. I now have to wait for the backup to complete before shutting down the PC.

It seems as if Ghost wakes up at 8 PM and wants to start the backup, but then has to wait until I wake up the PC before completing the backup.

Note: Ghost does not try to run at all if I don't have the DOS task setup n the Task Scheduler.

Any ideas how I can get Ghost to run to completion within a few minutes of 8 PM?

Posted 1 year ago
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Xhi
Xhi
Posts: 6298

How about Simply turning off the screen and not sleeping after 20 min. The difference in electrical savings between the two is minuscule and prevents the problems you describe.

Posted 1 year ago
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ispalten
ispalten
Posts: 6259

Which Ghost are you running? 15 is the ONLY one valid for W7. We run it here and schedule the backups in Ghost and NEVER had it fail to backup as long as the computer was on? Asleep or not, it always ran.

Under VIEW select EVENT LOG, are there anything but INFORMATION entries there?

Irv S.

Posted 1 year ago
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gepaine
Posts: 5

Running 15.0.
Norton support told me that Ghost 15.0 will NOT run if PC is asleep.
Event log shows nothing but INFORMATION entries.

Posted 1 year ago
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ispalten
ispalten
Posts: 6259

Is the computer state off or on? Is it hibernating or the disk and display 'off'? Sleep and hibernating ( https://en.wikipedia.org/wiki/Sleep_mode are two different things.

You used the word 'sleep' which generally means powering down some h/w, disk, network adapter, display, etc., but the computer is still 'operating'. With hibernation memory is copied to disk and the computer essentially is non-functional. With sleep the mouse turns back on the devices off as does computer operations that would occur when it is sleeping, like checking for e-mails, running scheduled tasks, etc. When hibernated nothing can happen until the computer is restored (turned back on).

Many people use these terms interchangeably, so now I suspect you have it hibernating. Is this the case?

Irv S.

Posted 1 year ago
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gepaine
Posts: 5

Irv S.

The computer is in the "Sleep" mode (not "Hibernation" mode) when Ghost is due to run. I fully understood the difference between Sleep and Hibernation modes. I also expect that Norton Support also understood the difference between these modes when they said Ghost is not expected to wake up the PC and run if the PC is in Sleep mode. Based on my troubleshooting and on other posts on the forum, I am convinced that this functionality does not exist in Ghost; thus, I am looking for a work-around that will solve the problem.

Posted 1 year ago
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ispalten
ispalten
Posts: 6259

I don't know what to tell you. We (on 2 computers) just allow the disk and display to power down after a short period of time and we've never missed a Ghost backup if the computer is on in that state?

Irv S.

Posted 1 year ago
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Xhi
Xhi
Posts: 6298

Allowing the disk and display to power down is different than sleep and as I recommended above preferred if you want things to start during this period of down time. Sleep mode is notorious for working poorly and differently on different computers. Why not try it without sleep but just power saving like turning off the display.

Posted 1 year ago
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gepaine
Posts: 5

Xhi,

Thanks for the suggestion. I have now set it to turn-off the display after 5 minutes and the hard drive after 15 minutes. The backup executed as desired last night. As you said, this should be sufficient.

Posted 1 year ago
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gepaine
Posts: 5

Xhi,

From a power usage standpoint, your suggestion worked fine, but I realized that if I don't put the PC to sleep, I have less security. (Anyone can tap a key or wiggle the mouse and he/she is in my login.) I think I will continue to look for a solution that allows me to put the PC to Sleep (and require a login at wake up) and still have the backup run to completion soon after 8:00PM.

Posted 1 year ago
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Xhi
Xhi
Posts: 6298

Gepaine, just use screen saver before turn off". In the screen saver window check the "On, resume display logon screen box"

Posted 1 year ago
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Lighthouse
Lighthouse
Posts: 13598

Turn off Sleep, and Screensaver. Enable turn off screen.

Posted 1 year ago
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