I would like to suggest developing a standard form for users to fill out when they have a problem.
Right now when someone posts a problem we spend a good amount of time trying to get the information we need to help the poster with his problem.
I think we should respond to a request with a form that will help us glean the information we need to effectively help the poster. This may also cut down on those instances where someone does what they can to help and the OP never returns. If the OP returns to fill out the form we can be sure they will stick it out to see the outcome.
If you think this may be useful, please participate in fleshing out the form so that it will be as useful as possible. I have begun throwing some questions out and here is what I have so far:
Please fill this form out as fully as possible.
Statement of the Problem:
Information (make & model) of my computer or equipment:
Link(s) to purchase and/or software downloaded:
Things I have tried and outcomes:
My level of experience in this area is: Beginner/Knowledgable/Expert
(this will help us to match the responses to your level of knowledge)
Other information that may be helpful: