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problem connecting to a particular IP address

(3 posts)
  • Started 4 years ago by cjennings45
  • Latest reply from ispalten
  • Topic Viewed 606 times

cjennings45
Posts: 2

I have recently upgraded from Vista Home Premium to Windows 7 Home Premium. Since upgrading I am unable to view my security camera where I work from my PC. The page pulls the "Internet unable to display webpage" When I click to diagnose I get " The remote resource won't accept the connection" HELP

Posted 4 years ago
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GKI610
Posts: 567

Did your home IP address change due to DHCP, after the upgrade?

Posted 4 years ago
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ispalten
Posts: 6259

It could be the A/V or Firewall you are using? It could be blocking ports.

A few things to try. First I'd try PING IPAddress from a command prompt and see if you can even reach it? The IPAddress can be in the form of www.site.com or xxx.xxx.xxx.xxx.

One other thing would be turn off the FW and A/V temporarily to see if that is the cause.

I assume you are on a Router, and if so, this shouldn't be a problem unless your ISP has given you a new IP Address and the camera will only accept your old one. Look at the ROUTERS web pages to see your true Internet IP Address or GO HERE with a browser to see your WAN IP Address. The IP Address of your system given by the Routers DHCP server should not matter.

Irv S.

Posted 4 years ago
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