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pop up virus protection that won't go away

(6 posts)
  • Started 1 year ago by ttt
  • Latest reply from ttt
  • Topic Viewed 740 times

ttt
Posts: 36

how do you get rid of (completely) virus protection software that somehow has come into your computer and keeps popping up??? i use FF as a search engine and have windows 7, thanks ttt

Posted 1 year ago
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gedstar
gedstar
Posts: 521

Sounds like you have rough AntiVirus, can you provide more details. Name of Virus Protection popup etc

Also download and run these
http://www.superantispyware.com/
http://www.malwarebytes.org/

You may need to run MalwareBytes in Safemode with Networking
If you can't install SuperAntispyware download the portable version and run from a USB key

As I said a description of the Virus Protection popup would be a big help

Posted 1 year ago
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ttt
Posts: 36

i had several of them but i found earlier post on how to delete the specific ones on HTG, though following the instructions for' Search assistant mocaflix 1.66' was not possible. sorry for not getting back sooner, i'm traveling at present

Posted 1 year ago
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Drizzle
Drizzle
Posts: 2045

@gedstar.. Malawarebytes is made to run in Normal Mode...

Safemode would only be used if you were unable to run in Normal.

Posted 1 year ago
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germ-x
germ-x
Posts: 5310

Here's some information that might be helpful
http://www.bing.com/search?q=a.....-SearchBox

Posted 1 year ago
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ttt
Posts: 36

hi germ x, i read thru the answer and i wasn't sure if the guy needing help had to pay for the service? also i asked FireFox (FF) on how to reset it so that it would be my default browser instead of mocafix and FF gave me a set of instructions that at least let FF back as my default browser. When i ran Revo Uninstaller i could see that mocafix was still there and was wondering if i should just try to unistall via revo? but i realise that that doesn't actually get rid of the virus, but its not come back as default browser??? thanks tlaloc

Posted 1 year ago
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