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(Solved) - PC Scan

(13 posts)
  • Started 10 months ago by abesupremo
  • Latest reply from ispalten
  • Topic Viewed 451 times

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abesupremo
Posts: 16

Everytime I run the full scan on my laptop's system drive using my MC Afee anti virus scanner, upon reaching 90% my system shuts off by itself and never finish the scan but if I run the quick scan it work just fine. What does it mean?

Any help, thanks.

Abe

Posted 10 months ago #
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CompWiz
CompWiz
Posts: 864

abesupremo, hi.

I suspect an overheating problem. Is this a laptop or desktop?

If not a heating issue your hard drive might be giving out.

Posted 10 months ago #
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abesupremo
Posts: 16

CompWiz, its a laptop.

Posted 10 months ago #
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owen123
owen123
Posts: 800

It might be worth getting rid of Mcafee, and getting Microsoft Security Essentials, alot lighter on your CPU etc. But not sure what your solution is.

Posted 10 months ago #
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abesupremo
Posts: 16

@Owen, I heard about MSE but I can't get rid of my McAfee right now because the license is still valid. Thanks

Posted 10 months ago #
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ispalten
ispalten
Posts: 6259

Probably better to ask this on the McAfee community forum?

Did you check the Event Viewer for entries at the time of shutdown?

Irv S.

Posted 10 months ago #
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CompWiz
CompWiz
Posts: 864

Download the free version of MalwareBytes and run a full system scan and see if it completes the scan without error.

http://www.malwarebytes.org/pr.....ytes_free/

Posted 10 months ago #
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abesupremo
Posts: 16

@Irv S. , how do I check the event viewer?

@CompWiz, I followed the link and downloaded the Malwarebytes software, I just finished scanning my system C and found no problem but when I scanned the partition D, it did the memory dump again at shuts off by itself. Does it mean that my partition D has a problem? Thanks

Posted 10 months ago #
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Xhi
Xhi
Posts: 6298

Then what I would suggest is that you run a chkdsk /r on drive D:. Do you know how to do that? If not what operating system are you running? Then I can tell you how. This procedure will fix errors on the disk which may be your problem.

Posted 10 months ago #
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abesupremo
Posts: 16

Hi Xhi, I don't know how? my OS is windows 7......tnx

Posted 10 months ago #
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Xhi
Xhi
Posts: 6298

Type CMD into the start menu and right click on cmd.exe. click Run as Administrator. When the command window comes up type in chkdsk D: /r
It should start to run. It may take a while depending on the size of the drive. If it should ask to do it on a restart answer y and restart. It will run then. Once it completes restart and then run your checks again.

Posted 10 months ago #
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abesupremo
Posts: 16

Great, thanks a lot Guys.

Posted 10 months ago #
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ispalten
ispalten
Posts: 6259

For the Event Viewer, enter it into the SEARCH box of the Start Menu. Look for ERRORS around the time of the shutdown.

Irv S.

Posted 10 months ago #
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