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Outlook 2010 hanging/freezing upon startup

(4 posts)
  • Started 1 year ago by reillymadigan
  • Latest reply from Xhi
  • Topic Viewed 3855 times

reillymadigan
Posts: 2

We have a relatively new system...all new computers/servers. One users Outlook seems to hang/freeze approximately every three days upon startup.

I have been told to try disabling one Add-In at a time. So far I have had no luck. Below is a log of what has happened so far. I'm just wondering if anyone has had this problem and has a solution. Sorry for the long log below and I'm sure my "print-screens" have not pasted below either:

From:
Sent: Monday, October 01, 2012 10:39 AM
To: ReillyMadigan
Subject: RE: User Outlook / PC problem

The troubleshooting steps you are referencing are for troubleshooting group policy 1202 events. Not for application crashes.

These are unrelated to the outlook crash. Many of the GPO-related messages that you are seeing are expected and are due to the fact that certain GPP operations have already completed which prevents them from completing without error again. We do not, however, necessarily want to set the items to run only once, because should the conditions they are addressing recur, they would not be able to address them going forward.

For troubleshooting Outlook issues, it is usually to start disabling add-ins, one-at-a-time, to see if the issue stops. Then re-enabling the add-ins to see if turning the one back on actually breaks the application again. If a single add-in can be pinpointed, then it should either be removed or re-installed.

Then the application should be tested again.

From: ReillyMadigan
Sent: Monday, October 01, 2012 10:26 AM
Subject: RE: User Outlook / PC problem

I may be wrong but I think the problem is: troubleshooting 1202 events 0x4b8 windows 7 an extended error has occurred Application Error 1000 14.0.6117.5001:
0x4b8: An extended error has occurred.
The 0x4b8 error is generic and can be caused by a number of different problems. To troubleshoot these errors, follow these steps:
1. Enable debug logging for the Security Configuration client-side extension. To do this:
a. Start Registry Editor.
b. Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\GPExtensions\{827D319E-6EAC-11D2-A4EA-00C04F7 9F83A}
c. On the Edit menu, click Add Value, and then add the following registry value:
Value name: ExtensionDebugLevel
Data type: DWORD
Value data: 2
d. Quit Registry Editor.
2. Refresh the policy settings to reproduce the failure. To refresh the policy settings, type the following at the command prompt, and then press ENTER:
secedit /refreshpolicy machine_policy /enforce
This creates a file that is named Winlogon.log in the %SYSTEMROOT%\Security\Logs folder.
3. See the following Microsoft Knowledge Base articles. These articles describe known issues that cause the 0x4b8 error. Click the following article numbers to view the articles in the Microsoft Knowledge Base:
260715 Event ID 1000 and 1202 After Configuring Policies
278316 ESENT Event IDs 1000, 1202, 412, and 454 Are Logged Repeatedly in the Application Event Log

ReillyMadigan NOTE:
USER has had this in her event viewer several times:

http://support.microsoft.com/kb/2427204
Faulting application name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Faulting module name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Exception code: 0xc0000005
Fault offset: 0x00a80731
Faulting process id: 0xd50
Faulting application start time: 0x01cd9d844aba19ee
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: fc2f0a05-0995-11e2-9ff8-d4bed9ce51a8

I’m not sure what her problem is but these are in her event viewer for today (10/01/12):

Realtek PCIe GBE Family Controller is disconnected from network.

This computer was not able to set up a secure session with a domain controller in domain SMITHFIRM due to the following:
There are currently no logon servers available to service the logon request.
This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO
If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications.

NtpClient was unable to set a domain peer to use as a time source because of discovery error. NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The entry is not found. (0x800706E1)

The computer '*.lnk' preference item in the 'Smith - Windows7 - TEST - Standard Computer Settings {5504BC67-670B-4952-ADDA-FC2020635E9D}' Group Policy object did not apply because it failed with error code '0x80070002 The system cannot find the file specified.' This error was suppressed.

Security policies were propagated with warning. 0x4b8 : An extended error has occurred.

Advanced help for this problem is available on http://support.microsoft.com. Query for "troubleshooting 1202 events".

[ ReillyMadigan: troubleshooting 1202 events 0x4b8 windows 7 an extended error has occurred: http://support.microsoft.com/kb/324383 ]

The user 'X:' preference item in the 'MAPdrives {2984E938-160F-4496-AD62-DD77184204A0}' Group Policy object did not apply because it failed with error code '0x80070003 The system cannot find the path specified.' This error was suppressed.

The user 'X:' preference item in the 'Smith - Windows7 - TEST - Standard User Settings {CE617689-2C6F-4663-A4B7-F756A09381CD}' Group Policy object did not apply because it failed with error code '0x80070003 The system cannot find the path specified.' This error was suppressed

The user 'Outlook' preference item in the 'Smith - Windows7 - TEST - Standard User Settings {CE617689-2C6F-4663-A4B7-F756A09381CD}' Group Policy object did not apply because it failed with error code '0x80070005 Access is denied.' This error was suppressed.

The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
3 user registry handles leaked from \Registry\User\S-1-5-21-974809265-34262448-87058772-1816:
Process 976 (\Device\HarddiskVolume2\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe) has opened key \REGISTRY\USER\S-1-5-21-974809265-34262448-87058772-1816\Software\Symantec\Symantec Endpoint Protection\AV\Custom Tasks
Process 964 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-974809265-34262448-87058772-1816\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 964 (\Device\HarddiskVolume2\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-974809265-34262448-87058772-1816\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
2 user registry handles leaked from \Registry\User\S-1-5-21-974809265-34262448-87058772-1816_Classes:
Process 1212 (\Device\HarddiskVolume2\Windows\System32\SearchProtocolHost.exe) has opened key \REGISTRY\USER\S-1-5-21-974809265-34262448-87058772-1816_CLASSES
Process 1212 (\Device\HarddiskVolume2\Windows\System32\SearchProtocolHost.exe) has opened key \REGISTRY\USER\S-1-5-21-974809265-34262448-87058772-1816_CLASSES

From: Reilly Madigan
Sent: Monday, October 01, 2012 8:59 AM
To: Subject: User Outlook / PC problem

One of our users is having a problem often. When she logs on Outlook is hung and just won’t load.

USER: ABC

I have a feeling this may be happening to other users and they are just not reporting the issue. Not sure…but maybe it is loading a lot of add-ons for users???

I had this problem and outlook would not open for me:
09/27/12 ReillyMadigan Outlook will not open error:

________________________________________

From: USER
Sent: Thursday, October 04, 2012 9:22 AM
To: ReillyMadigan
Subject: RE: My ongoing outlook freezing problem

Just an FYI –

Sometimes my Reminders load, but Outlook does not;

Also, I noticed in my SysTray (when outlook was not loaded) an Outlook icon w/a gear shift (see below print screen)…when I highlight the Outlook icon on the SysTray there is a message (see below print-screen):

From: USER
Sent: Thursday, October 04, 2012 9:09 AM
To: ReillyMadigan
Subject: My ongoing outlook freezing problem

Outlook froze/hung AGAIN this morning upon bootup. You said that you will try disabling one Add-In at a time.

You disabled the NEEDLES Add-In so far.

This morning you disabled the 2 Worldox Add-Ins. Lets see if this works!

Posted 1 year ago
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CompWiz
CompWiz
Posts: 864

What is the size of the .pst file?

Posted 1 year ago
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reillymadigan
Posts: 2

Sorry. How would I find out the size of the .pst file? I am not an engineer. I know how to access my Exchange Server. Would I find it there? And if so, would I'm sure you would want the size of this one users .pst file. Thank you so much for any help. I really appreciate it.

Posted 1 year ago
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Xhi
Xhi
Posts: 6298

The .pst file is normally located at C:\Users\{your user}\AppData\Local\Microsoft\Outlook

You may have to turn on hidden files and file extensions in Control Panel -> Folder Options to find it.

Posted 1 year ago
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