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Outlook 2007 does not show new mail tray alert for mail/RSS outside the inbox

(29 posts)
  • Started 4 years ago by Garik
  • Latest reply from zenrook
  • Topic Viewed 78619 times

Garik
Posts: 5

Apparently Outlook 2007 does not show the new mail icon in the tray nor does it play the new mail alert sound when a new e-mail/RSS feed item arrives in a location other than the inbox. I personally rely on the tray alert since I do not keep the window open and also sometimes miss the audio alert. The audio alert may be approximated with a script, but I have found no way to display that handy tray icon. I would greatly appreciate any suggestions for dealing with this problem as I am often missing new mails since switching to Outlook. Thanks!

Posted 4 years ago #
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Scott
Scott
Posts: 5016

Tools>Options>Email Options>Advanced Email Options.

From here you can enabled both the tray icon and sounds. Here is a link to an MS Office sound download
http://www.microsoft.com/downl.....laylang=en
(it works in '07), or use want you want in Control Panel>Sounds

Posted 4 years ago #
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Garik
Posts: 5

Thanks for the reply, but unfortunately this only works when mail arrives in the Inbox and is not moved elsewhere by a rule. I have both the envelope icon and sound options checked. I can only assume this is a bug since there seems to be no way to change the behavior (that I can find).

Posted 4 years ago #
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Scott
Scott
Posts: 5016

Ah yes, a rule. AFAIK, the envelope will only appear for the default Inbox.

I'll look further and reply if possible.

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

The problem here is that you have a rule that moves the message but doesn't enable the new the new message notification. Check the screenshot:

Posted 4 years ago #
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Scott
Scott
Posts: 5016

Geek, The problem is that while the display notification appears, the tray icon does not.

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

If you look in the rule settings, there's a "display a desktop alert" as well, which should trigger the icon in the tray.

Posted 4 years ago #
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Scott
Scott
Posts: 5016

We just tested this again and no go. We can play a sound, receive a display notification but no tray icon, the OPs issue.

Posted 4 years ago #
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Garik
Posts: 5

As Scott said, there is unfortunately no connection between the desktop alert/popup setting and the tray icon. I'm surprised there isn't much mention of this issue on other forums. I am looking into possibly writing an Outlook addin or general application to replicate this functionality, but I have no experience with the relevant APIs and I'm having a hard time finding useful documentation.

Posted 4 years ago #
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Scott
Scott
Posts: 5016

A search through MS Office forums found this:

http://www.microsoft.com/offic.....=1&p=1

:(

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

Well, that sucks!

Posted 4 years ago #
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Scott
Scott
Posts: 5016

There is a workaround if you want the display notification to stay for more than 30 seconds. It can be kept for days actually:

http://www.howto-outlook.com/p.....ktools.htm

Written by Outlook MVP 'Roady' Sparnaaij, another brilliant Dutch guy.

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

Now that's a great find! There are some other very interesting features to that application.

Posted 4 years ago #
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Scott
Scott
Posts: 5016

I always thought Roady was to Outlook as Kelly's Korner is to XP :)

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

That's a good way to put it... Kelly rules.

Posted 4 years ago #
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Garik
Posts: 5

Hey that forum thread was a nice find, thanks! I like this idea:
"Instead of using rules to move messages, you could use search folders to separate them into virtual folders"

I think I will try that right now.

Edit:
It is extremely unfortunate that the search folders do not support the wide variety of conditions that are present in the rules dialog, but it looks like something of this nature could solve the problem for me. I have no particular need for actual folders anyway.

Edit 2:
AHA! Categories! Modify existing rules to assign categories instead of moving the message and then set the search to pick up on mail categories. Ahhh..... success...

Posted 4 years ago #
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Scott
Scott
Posts: 5016

Great :)

Posted 4 years ago #
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Garik
Posts: 5

Everything is now working smoothly as I want it to except RSS feeds, but I can let that one go with just a sound warning. Thanks for the tips!

Posted 4 years ago #
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Scott
Scott
Posts: 5016

You're welcome but you did most of the work <:)

Posted 4 years ago #
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thegeek
The Geek
Posts: 2020

I couldn't live without Google Reader for feed reading...

Posted 4 years ago #
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