I am in dire need of some help here. MS tech support did nothing for me. First off, here's the details of how my problem occurs.
I navigate to a folder on my computer that contains a word document (Word 97 - 2003 document or a 2007 document, it doesn't matter) and double click the document to open it. However, it doesn't open. Word does not open (nor the file, obviously). The folder that the file is contained in freezes. I don't get an hourglass icon next to my cursor or anything. While the folder is frozen, I can open word from the start menu without a problem and have a blank document in front of me, as well as any other non-office related program. The only thing I can do at this point is open the task manager and "end task" on the folder.
After I've used "end task" to close the folder, I open MS word through the start menu and it opens fine. I sometimes have the document recovery window on the left, showing the file that I tried to open through windows explorer. The document recovery window does not always appear, though. I've only noticed it a few times.
However, if I open word, then open a file through word (click the open file button, navigate to a file (any version of word), and double click on it that way) there's a lag of about 30-60 seconds and then it opens without a problem.
I've also noticed that word, excel and powerpoint are rather slow with some formatting. IE, changing the row height/collumn width. But, I only have a problem opening Word files.
I originally installed Office Ultimate 2007 about 2 and a half weeks ago. This problem started occuring recently, though I don't recall exactly when. On Wednesday I reinstalled my entire OS (XP Pro) and started from scratch. I updated everything, including SP3 for XP, and I think I've gone through just about every option I can find regarding file associations. This problem still exists. Prior to my reinstall, I spent an hour and a half on the phone with Microsoft Tech Support. His first thought was that this issue was related to mcafee, norton or AVG. I've never had any of those. I use Trend Micro Internet Security, which was installed this last weekend on Sunday. I was so tired of sitting on the phone while he had me search for mcafee, norton or AVG files on my system that I finally just hung up. I thought that perhaps this issue was related to Trend Micro Internet Security, but if I "deactivate" the program and shut it down completely, I still have the same issue trying to open Word files.
I'm sorry that this is so lengthy. I'm trying to give as much detail as possible. I'm a new online college student, and I'm overwhelmed! I use Word on a daily basis and I'm horribly frustrated. Anyone have any ideas?? I would greatly appreciate it!