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(Solved) - Not sure what the problem is

(25 posts)
  • Started 2 years ago by richmondreb
  • Latest reply from richmondreb
  • Topic Viewed 1201 times

richmondreb
Posts: 348

I've really got a good one for you this time!

In some things it's the browser for sure, the rest I'm just down right confused on!
It started out with my email on Goole Chrome. My server had an issue and than
I had an option up and disapear. That option was there on IE and Firefox so, I
spoke to the the server and they told me to start using Firefox. I did, now there are
times when the computer just freezes up and no matter what I click on, I get no
response. Do you think I have computer problems?? Think loooong and HARD before
answering that qusetion!! I can't always get it to respond when I click on something.
I've trying rebooting, disconnecting and reconnecting my router. If you've got any thoughts
about the matter, please let me know in MAJOR LAYMAN TERMS!!!!!!!!!!!!!!!!

Thanks,
Robin

Posted 2 years ago
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vistual
Posts: 3135

list what antivirus and anti-malware programs you are using. (all of them)

you said you spoke the server - who is this? do you mean your internet service provider?

Posted 2 years ago
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ispalten
Posts: 6259

Robin, what is the computer make, model, and spec's. Router too.

Fully describe your problem please. Some info you gave makes no sense?

"In some things it's the browser for sure, the rest I'm just down right confused on!"

What had happened and what made you think this?

"It started out with my email on Goole Chrome. My server had an issue and than
I had an option up and disapear."

You were using Google Chrome to access your e-mail, ok, but what SERVER? You e-mail server from your ISP? What OPTION were you talking about?

"That option was there on IE and Firefox so, I
spoke to the the server and they told me to start using Firefox."

I assume the SERVER is your ISP? However that doesn't make sense with the sentence above? So your ISP basically told you not to use Chrome to get your e-mail? You already had Firefox and it worked?

"I did, now there are
times when the computer just freezes up and no matter what I click on, I get no
response."

Since you already had Firefox installed, how would this be related? What are you doing when it freezes?

" Do you think I have computer problems?? Think loooong and HARD before
answering that qusetion!!"

Of course you do, freezes happen for a reason.

"I can't always get it to respond when I click on something.
I've trying rebooting, disconnecting and reconnecting my router."

This implies you can get it to respond. Tell us what you are doing when it you can't make it respond. It also tells us that probably one specific event causes this and it is repeatable. Also I'd guess it is internet related? By "disconnecting and reconnecting my router" do you mean the cable to the computer or the power cord to the router?

Clear these questions up and we should be able to help you.

Irv S.

Posted 2 years ago
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BobJam
Posts: 1052

Echo on ispalten's questions. Don't mean to be offensive, but your OP was basically unintelligible. If you can answer EACH ONE precisely, that will help.

Posted 2 years ago
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richmondreb
Posts: 348

OK,

@ BobJam,
I'm not to bright when it comes to computers and never claimed I was.

@ vistual and ispalten,
Will have you the information ASAP, working on the Spec's now.

Posted 2 years ago
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richmondreb
Posts: 348

I've got the spec's, just can't get it downloaded so I can post.

Posted 2 years ago
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ispalten
Posts: 6259

You can use some repository on the web like http://www.imageshack.us/, create an account, upload the file, and then when you view it there, you'll see a link for a URL to it that you can post here via the LINK button.

We don't need everything though, CPU type and speed, amount of RAM, Disk model, and computer make and model would be enough.

With a better explanation of the problem though that info might not even be necessary.

Irv S.

Posted 2 years ago
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richmondreb
Posts: 348

@ ispalten,
That'll work, also when I say it freezes, I'm talking about stuff like:
When I go to click on a link, it can't be done.
When I try to sign out of different things like email, doesn't happen.
Just differnt little things that drive you crazy!!

Posted 2 years ago
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ispalten
Posts: 6259

Again, NO INFORMATION!!!!

No h/w spec's. What browser, what URL? Did it work up to that point?

No details, no help. I can't see what you see or know what you've done.

Irv S.

Posted 2 years ago
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richmondreb
Posts: 348

@ ispalten,
The browser was Mosilla Firefox and I've never had any problems with it before now.
I switched over to IE and sometimes I have unusal problems with that one.
I'll have to keep a record on what happens and on which.................
list what antivirus and anti-malware programs you are using. (all of them)
Verizon Internet Security Suite W/McAfee
SuperAntiSpyware Professional
I'm using IE right now and having problems using the cursor.
In the mean time hears my spec's:

Operating System
Microsoft Windows 7 Home Premium 32-bit SP1
CPU
AMD Athlon 64 X2 3800+ 33 °C
Windsor 90nm Technology
RAM
4.00 GB Dual-Channel DDR2 @ 334MHz (5-3-3-15)
Motherboard
Dell Inc 0HY175 (Socket M2 )
Graphics
DELL E197FP (1280x1024@60Hz)
nVidia video (Dell)
Hard Drives
149GB Seagate ST316081 2AS SCSI Disk Device (ATA)
Optical Drives
TSSTcorp CDRWDVD TS-H493A SCSI CdRom Device
Audio
High Definition Audio Device

Posted 2 years ago
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ispalten
Posts: 6259

"I'm using IE right now and having problems using the cursor"

Do you mean the mouse or the keyboard? What web site are you on? When it doesn't work in a browser, does it work on the desktop or windows app?

What is the speed of your internet connection. Dialup, FIOS, etc...

Your computer should be fast enough and have enough RAM not to have problems. Is this a standard DELL mouse or did you add one? What Dell model is this?

Irv S.

Posted 2 years ago
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vistual
Posts: 3135

hmmm,
"Verizon Internet Security Suite + McAfee + SuperAntiSpyware Professional"

in the meantime, try disabling the mcafee and the superantispyware. then reboot and see if theres any difference.

Posted 2 years ago
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richmondreb
Posts: 348

@ vistual,

I've had them for years and no problem tell Verizon had the following issue;

Dear Valued Verizon Customer,

On Monday morning, October 1, 2012, Verizon experienced a service disruption that affected your email account. You now are able to send and receive email normally and will continue to have access to your calendar and address book. However, until the issue is resolved, it will not be possible to see any email sent or received along with any personal folders that you created prior to this service interruption. We’re diligently working to recover any of your email and folders that cannot be seen at this time.

If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you will not notice any adverse impact outside of the temporary inability earlier today to connect to your servers.

While Verizon is working to resolve the issue over the next several days, you can view updates as new information is available on verizon.com/outage.

We sincerely apologize for any inconvenience this disruption has caused.

Sincerely,

Your Verizon Team

@ ispalten,

Do you mean the mouse or the keyboard? Mouse (Maybe battery is weak!) No, not quite :-(

What web site are you on? IE

When it doesn't work in a browser, does it work on the desktop or windows app? YES

What is the speed of your internet connection. Dialup, FIOS, etc... DSL

Is this a standard DELL mouse or did you add one? I've always been using a Logitech

What Dell model is this? Dimension C521

Posted 2 years ago
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ispalten
Posts: 6259

"What web site are you on? IE"

Wrong answer, that is the BROWSER you were using, NOT the URL (for instance, www.cnn.com) you were on and trying to do something?

"What is the speed of your internet connection. Dialup, FIOS, etc... DSL"

Again, wrong answer, that is the type of connection, but NOT the speed... DSL can be from less than 1Mbps and up.

All I can tell is that some version of IE (assumed to be 9) doesn't work on possibly specific URL's. No indication it is specific URL's or what you were trying to do.

Sorry, I can't help you.

Irv S.

Posted 2 years ago
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richmondreb
Posts: 348

@ ispalten,

What web site are you on? - HARD TO SAY, IT HAPPENED ON DIFFERENT ONES!

What is the speed of your internet connection. Dialup, FIOS, etc... NOT SURE, HOW CAN I TELL???

Everything worked just fine up till the 1st of this month when Verizon had experienced a service disruption

that affected your email account. I'm having a hard enough time trying to make Verizon my home page.

I've been able to do it in the pass, why the problem now?????????????? Whoooooooooooo Knows.

Posted 2 years ago
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richmondreb
Posts: 348

Hey gang,

Doing a full scan on my computer and it says I have a Pup.bProtector!
By any chance do you think that might have anything to do with my problem
and if so, how can I get rid of it??
Or do you think I should just call Dell Support??
Please advise.

Thanks,
Robin

Posted 2 years ago
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GuiltySpark
Posts: 4024

Robin ,

What toolbars and search engines listed in your browser do you have ?

Posted 2 years ago
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raphoenix
Posts: 14920

Pup.Bprotector is an adware application that targets web browsers, specifically Google Chrome which might stop loading Flash, and Firefox which can show the ‘Not responding’ notification. Pup.Bprotector leads to numerous web browsing problems. The main purpose of Pup.Bprotector is to deploy an Internet surfing fraud which aims at ensuring numerous hits to specific web servers.

Pup.Bprotector may damage the processes running on the affected PC.

Best to try a Complete Clean Install.

Posted 2 years ago
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richmondreb
Posts: 348

@ GuiltySpark,

FireFox:
Toolbars; Winamp and Yahoo

Internet Explorer:
Toolbars; Verizon and Favorites

What are search engines??

@ raphoenix,
I 'NEVER' had any of these problems until Verizon experienced a service disruption.
That's when all Hell broke loose. Verizon DSL is not only my type of connection but,
Verizon is also my Phone company. I was using Google Chrome when they had the
disruption and I noticed a difference in my email. I spoke with a Verizon Tech, who
told me to use Mozilla Firefox (which I already had) and I also already had Internet
Explorer on my desktop, so when I got rid of Google Chrome, I had the other two to use,
which hasn't worked out so far. How would I do a Complete Clean Install without toasting
my computer for good?

Please advise.

Thanks,
Robin

Posted 2 years ago
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raphoenix
Posts: 14920

Robin,

A Clean Install doesn't mean "toasting" your computer; rather it means re-loading Windows from scratch and setting up the machine properly.

The machine would be like new; free of Viruses, malware and other programs which have built up over time.

If you have never preformed the procedure, best to get help locally from say "The Geek Squad" at Best Buy store or other local computer shop.

Rick P.

Posted 2 years ago
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