The computer is a year old, it's running Win7 SP1 64bit and the connection to the internet has suddenly stopped working. On investigating I found that in the adaptor setting the tab for Internet Protocol Version 4 is greyed out. IP6 is available but it tells me that I need to install a network adaptor. To the best of my knowledge I have never used IP6. I've uninstalled and reinstalled the network adaptor, I've disabled and re-enabled it. I've run cmd.exe as an administrator and I've tried:-
netsh interface ipv4 install
netsh interface ipv4 reset
netsh winsock reset
None of this has done any good, the IP4 properties are still greyed out and I'm at a loss to know what to try next as the computer (HP) only offers to restore it to it's original state with the loss of everything on it. ANy constructive help would be greatly appreciated.