More for the saga...
So I realized that I needed two more FIOS TV set-top boxes for my house... so I called the regular 800 number, they didn't understand what I was asking.
Then I went online and after browsing around and around their confusing site I finally found a link for "Add a set-top box", which took me to the page that showed the list of plans, and another 800 number to call.
So I called that number, they said they had no idea how to order that and I had to go to the local office. (What local office?)
So I went to the local verizon wireless store and talked to them, and they gave me a local number to call and told me to press 1 for agent, which I did. Naturally I was told that number was the wrong number, and given another number.
Finally, I got through to somebody who said they put the order in, but somebody would have to come onsite and install the boxes, I asked for a 2-5 PM window for the install, so I worked from home.
At 6PM there was no sign of any tech at all, so I called the last number that worked, and after going through a dozen menus finally got to a very nice automated machine that told me they would call the tech and ask where he was.
So at 6:30 I finally called back and sat on hold for 20 minutes, waiting to talk to a real person. At that point I finally got through to somebody, and after making some comments about their mother, I finally got them to call the tech and ask where in the flying hell he was.
At 7:30 I finally got a call from the tech, saying he was on his way.
By 8pm he finally showed up, and for some reason thought he was installing new fios service. I informed him I just wanted the damn boxes, so he installed them.
At 8:30pm after he left I realized... the DVR service isn't working. Annoying.