So today I call in and got really angry with them... they "looked into it" and said there's a problem with my account and it would take 3 days to fix and they'd call me back...
EXCEPT THEY ALREADY GAVE ME THAT LINE last week... nothing ever happened. Of course I relayed that to them, and told them I'm switching back to cable if they can't fix the problem... but who knows if they'll fix it.
It seems like they use one of two techniques:
1) Great, everything is updated and it will be active at 10pm. (Lying through their teeth as they say it and nothing happens)
2) There's a problem with your account and it will take 3 days to fix. (Translation: Don't call us for 3 more days)
I think I'm going to write an article on this topic... maybe 60,000 subscribers reading about their idiocy will help speed things along.