Much faster internet(39 posts)
Well, i finally got my $100 credit for referring my mother in law. It only took 6 months. There's supposed to be another one next month for a friend that i referred, let's see if i get it.
So today I call in and got really angry with them... they "looked into it" and said there's a problem with my account and it would take 3 days to fix and they'd call me back...
EXCEPT THEY ALREADY GAVE ME THAT LINE last week... nothing ever happened. Of course I relayed that to them, and told them I'm switching back to cable if they can't fix the problem... but who knows if they'll fix it.
It seems like they use one of two techniques:
1) Great, everything is updated and it will be active at 10pm. (Lying through their teeth as they say it and nothing happens)
2) There's a problem with your account and it will take 3 days to fix. (Translation: Don't call us for 3 more days)
I think I'm going to write an article on this topic... maybe 60,000 subscribers reading about their idiocy will help speed things along.
I think an article would be a great idea. The negative publicity should be enough to get them to fix your issue. Hopefully, it will also get them to fix other peoples issues as well. You should try to contact their public relations rep and see what they have to say......or at the very least send them a link to the article so that they might read it and try to make some changes in the way they do things. Wait.......did i just say that?
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