Comment by mod. This post was sent in by one of our regular, trusted members. He wishes to remain anonymous, and quite rightly so in my opinion.
Dude, I have 20/5 and i love it. Anyway, that's not why i was responding. I work for Verizon and so does my wife. The customer service and billing reps are a joke. They never have a clue about what they are doing. It's always we'll call you back and they never do. I've been trying to get my employee discount for over 8 months and no one can get it done yet. Also, they billed me $29.99 for installation or activation or something when they weren't supposed to. I called and the young lady took care of it. however, i just got a new bill and they are trying to bill me for it again. I was on the phone with them the other day and the girl said, "ok, i got that credit on their for you". So i asked her how much the bill should be and she gave me the original total. I said that can't be right and then she was like "that's weird, the system didn't take the credit". The truth is that most of them are not trained very well and have no clue what they are doing. My wife is a personal account manager and dealing with them is like pulling teeth. They can never get anything done that she asks them to. I was telling the young lady the other day that i feel sorry for customers, if I'm an employee and i have to call them every month....what must the customers be going through? Watch your bill closely every month.
The service is Awesome. No doubt about that. just pray you never have to call them for anything. Will you be using the craptiontec router or will you be using your own? I use a Buffalo WHR-G54S with tomato firmware. That craptiontec does not do the fios service any justice.
P.S. - maybe you can change this post to an anonymous poster after you read it or just delete it. Thanks.