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Msn homepage redirected to Dell msn.

(17 posts)
  • Started 4 years ago by JIMMYSIMPSON
  • Latest reply from ispalten
  • Topic Viewed 21164 times

JIMMYSIMPSON
Posts: 5

When I try to get into my msn homepage I get redirected to Dell msn hompage I am running windows7 I have had this problem before and got rid of it but cannot remember how I did it, any help would be great.

Posted 4 years ago
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baldeguy56
baldeguy56
Posts: 810

JIMMYSIMPSON, hi and welcome to HTG forum. To try the simplest fix, open Internet Explorer, click on Tools tab and choose Internet Options. Under Home Page type in http://www.msn.com/, then click on Apply and OK to exit. If your homepage reverts back, then it is within your Dell software. I suggest to open up all the Dell programs and look for something like "Make Dell My Homepage" or something like that...Garry

Posted 4 years ago
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JIMMYSIMPSON
Posts: 5

Thanks Gary, but I tried to enter http://msn.com/ on numerious occasions and it still redirects me to Dell msn homepage, I can't find anything else in my add/remove programmes that might redirect my homepage I am at a loss right now.... Jimmy

Posted 4 years ago
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InterPC
InterPC
Posts: 427

Removing all cookies might do it: http://support.microsoft.com/kb/278835 and/or temporary files: http://support.microsoft.com/kb/260897

Posted 4 years ago
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baldeguy56
baldeguy56
Posts: 810

If your homepage reverts back to Dell, then it would be a good assumption it is a setting within your Dell programs. You don't want to remove the program, just change the setting. I'm not familular with a Dell system, so you would have to check that by clicking your Start Button and finding the Dell programs in the list of programs you have installed. Go into each program to look for that particular setting.
Back in internet options you can try by changing it to a blank page then go to msn.com and click on Make MSN my homepage. Also, you could try to uninstall Google toolbar if you have installed to see if this would help. Though, I believe calling Dell to tell them the issue you are having may be the quickest solution...Garry

Posted 4 years ago
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at0mic
at0mic
Posts: 420

if i can remember on a dell it comes loaded with DellMyWay, most spyware scanners flag it as malware. run superantispyware and see if that removes it. if so then go to internet connections and set your homepage

Posted 4 years ago
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JIMMYSIMPSON
Posts: 5

Thank you guy's for your help, I have tried all of the above and also from other forums but... nothing seems to work I still get redirected to dell msn, but what I have found out that there is a lot of unhappy Dell customers with the same issues and Dell wants to charge them to rectify the situation.

My advice stay away from Dell computers.

Thanks again.

Posted 4 years ago
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LH
LH
Posts: 20002

I disagree. Dells are great. It's their software that isn't. First thing I do is nuke the whole drive and do a clean install of the OS.

Posted 4 years ago
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ispalten
ispalten
Posts: 6259

If you type into the ADDRESS BAR "www.msn.com" will it go there or does it get re-directed back to Dell's MSN page? Mine (Dell XPS Studio 435T) always goes to the Dell MSN page, no matter what I type in. It (IE) opens to http://dell.msn.com/?pc=MDDC, and if I enter www.msn.com, it is open to http://dell.msn.com/. Reason is I'm quite sure is that IE shipped with Dell is Dell's 'special' version. BTW, he 'real' homepage in the General tab of Internet Options shows as http://g.msn.com/USCON/1, so it is possible this is the cause of the redirection. My IE task header on top says it IE provided by Dell. My old system also was like that but when I upgraded IE the problem went away. I don't use IE much and it doesn't bother me, but I suspect Dell altered IE to go to that page whenever MSN was accessed.

If it really bothers you, switch to Firefox or try upgrading IE from the MS download site, that should overwrite the IE installed and probably solve the problem.

Irv S.

Posted 4 years ago
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vistamike
vistamike
Posts: 10945

Get rid of ALL DELL support, crapware etc. Do an 'LH' and what do you get? Clean lappy/pc....simples
Oh and by the way do the same with any other machine as well. OEM......

Mike

Posted 4 years ago
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vistamike
vistamike
Posts: 10945

Hang on a minute...IE8 in win 7? can it be uninstalled? reason; did or do DELL cause or provoke the home page?
Do as ispalten suggested as a process of elimination, not a long task.

Mike

Posted 4 years ago
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JIMMYSIMPSON
Posts: 5

I just spoke on line with a Dell tech, he told me it was a software issue and it would cost me to get it fixed, my computer is only three months old and still under warranty he said the hardware is under warranty not the software so still no resolution to my problem.

Posted 4 years ago
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JIMMYSIMPSON
Posts: 5

Agent (David_203668): "I see that this a software issue but as a hardware technician, I can try few basic things to fix the issue, but if the issue still persists, you need to contact our special software team which can help you fix this issue, however it is a fee based support"
. They will first let you the fee first, and if you okay with it, only then they will proceed with the troubleshooting.
03/21/2010 11:16:24AM Agent (David_203668): "Is that okay?"

This is what Dell told me, does anyone have any input on what could be wrong with my softwre?
Thanks

Posted 4 years ago
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at0mic
at0mic
Posts: 420

do like LH said and wipe the drive and do a clean install. but on my dell it wouldn't let a nuke disk run so all i could do was reformat with the install cd. forget dell support they are 100% useless.

Posted 4 years ago
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ispalten
ispalten
Posts: 6259

Jimmy, nothing is wrong... have you tried FireFox? Have you gotten IE 8 off of the MS D/L site and installed it?

It is the Dell supplied IE8 that is doing it, BY DESIGN of Dell.

Irv S.

Posted 4 years ago
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hullabroad
Posts: 1

Redirect solved, thank you all for your help, Irv S I did what you suggested and went to ms d/l and downloaded ie 8, but just to let you know I went to Firefox and that also redirected me to the dell msn page.

thanks
Jimmy

Posted 4 years ago
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ispalten
ispalten
Posts: 6259

Jimmy,

Interesting? I used FireFox and went to www.msn.com and it was the real thing? IE 8 always gets me to the Dell 'version'? Don't know why you got re-directed?

I just put both FF and IE up to that page, and to be honest with you, other than the circle with Dell in it after MSN on the top, and the Dell and You on the right side where Popular Searches is?

No big deal, at least to me?

Wow, I just tried www.msn.com in FF again... well, it looks like it got 'poisoned' too... when I put http://dell.msn.com/?pc=MDDC into the address line I was greeted with a 'welcome to Dell' and some stuff about Windows Live. Now I'm redirected... but I don't care...

Irv S.

Posted 4 years ago
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