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(Solved) - matshita dvd-ram uj820s not working

(5 posts)
  • Started 5 years ago by yavben
  • Latest reply from yavben
  • Topic Viewed 7520 times

yavben
Posts: 8

hello,

i have a toshiba p35-s6292 laptop, the dvd-ram device is not functioning

there is a yellow caution mark in the device manager tab

when i click on properties i get the following

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

i dissabled and re enabled the device but it did not help

it seems to be a registry issue, i just don't know how to fix it

hope someone in this forum can help with this

running windows xp sp2
ie7

tx

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

Yavben, hello and welcome. You say you disabled and re-enabled the drive. You should try an uninstall in Device Manager, then restart the system. When it boots again, you should get the Found New Hardware wizard to install the correct driver.

I hate to tell you this, but my mother also has a Toshiba Satellite laptop and had nothing but trouble with the Matshita DVD drive. She had the drive replaced by Toshiba twice, and still it didn't work. Others have had the same problem, and you can google them up. Finally, we purchased a drive from another manufacturer with the same form factor. It was necessary to remove and attach the rails and connector from the old drive and attach them to the new drive to make it fit in the bay. The new drive has been trouble free.

I hope this is not what's happening to you, but wanted to prepare you for the possibility that the hardware may be bad.

Posted 5 years ago
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yavben
Posts: 8

i believe the problem started when i recovered from spyware on my comp probably the driver for the device was commented out our dissabled, when i click on properties i get the following in the device window

"A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)"

the solution suggested is to go to the registry to re enable the driver, problem is i do not know how to find or id the driver in the registry

maybe someone can help with that, or maybe the registry can be updated with the correct driver?

tx appreciate the help

yb

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

Here is a very sparse description of the Code 32 error at TechNet:
http://technet.microsoft.com/e.....71230.aspx

This KB article at Microsoft might be more helpful. It talks about registry changes that might resolve the problem.
http://support.microsoft.com/d.....-US;314060

Posted 5 years ago
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yavben
Posts: 8

tx have resolved this issue got it working now

Posted 5 years ago
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