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(Solved) - lost my browser

(23 posts)
  • Started 2 years ago by bouloux
  • Latest reply from bouloux
  • Topic Viewed 1559 times

bouloux
Posts: 9

my modem ping is good. i get email ok.
when i try to get online, i can't.
i get that ie cannot display webpage.
i use google chrome and internet explorer.

Posted 2 years ago
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CompWiz
CompWiz
Posts: 864

Have you tried temporarily disabling your anti-virus and/or firewall (if any)?

Posted 2 years ago
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vistamike
vistamike
Posts: 10945

bouloux, disconnect your modem/router for at least 30 secs and also do same with your machine.

Reboot pc after router is showing all the correct lights

Posted 2 years ago
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Xhi
Xhi
Posts: 6298

And if that does not work in IE go to tools -> Internet Options -> Advanced Tab and hit the reset button. Then close and restart IE.

Posted 2 years ago
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bouloux
Posts: 9

i tried all the above.
still can't get online.
appreciate the help.

how do i check my dns settings.
someone told me to check this. where do i find this in vista.

Posted 2 years ago
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GuiltySpark
GuiltySpark
Posts: 4024

Does Google display web page fine ?

Posted 2 years ago
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Xhi
Xhi
Posts: 6298

You can check your DNS servers by going to a CMD window (Windows Key + R -> Type in: CMD hit OK) and type in: ipconfig /all. You will find the DNS under the DNS Server entry for your device.

To check if the DNS servers are working type in: Ping Google.com
You should get a return similar to the one below which includes the IP number for Google.com if not your DNS servers are not correct.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Xhi>ping google.com

Pinging google.com [74.125.225.0] with 32 bytes of data:
Reply from 74.125.225.0: bytes=32 time=41ms TTL=56
Reply from 74.125.225.0: bytes=32 time=67ms TTL=56
Reply from 74.125.225.0: bytes=32 time=90ms TTL=56
Reply from 74.125.225.0: bytes=32 time=113ms TTL=56

Ping statistics for 74.125.225.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 41ms, Maximum = 113ms, Average = 77ms

C:\Users\Xhi>

Posted 2 years ago
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bouloux
Posts: 9

i did this ping test already with my service provider techs.
it is working. i can use my laptop and get online just fine.
my home pc can't get online.
someone told me i might have lost my dns settings.
how can i get these numbers automatically with window vista?
where do i go to check them?

Posted 2 years ago
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Xhi
Xhi
Posts: 6298

Set an actual DNS in your computer. This will prove that you actually have a valid DNS. Put in 8.8.8.8 and 8.8.4.4 which are valid Google DNS numbers. Restart your computer. Follow the instructions below. You can leave this setting permanently. It is faster than the usual DNS numbers.

Posted 2 years ago
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bouloux
Posts: 9

xhi,
i did what you posted for me, but still have no browser.
i am at the frustration stage now.
any other ideas, anyone.

Posted 2 years ago
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GuiltySpark
GuiltySpark
Posts: 4024

Does Google Chrome work ok ?

Posted 2 years ago
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scorpion99
scorpion99
Posts: 1033

contact your Internet Provider , the problem might be from their side , perhaps they are block some ports.

Posted 2 years ago
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owen123
owen123
Posts: 800

Which browser are you using?

Do you mean that you cannot open IE etc or your browser will not load web pages?

I presume that you internet itself works (how are you posting)?

Posted 2 years ago
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Marksheet
Marksheet
Posts: 70

bouloux,

I had EXACTLY the same problem and here's the way to fix it...

1. Turn off your modem.
2. Restart your computer.
3. Go to start -> Run and type "netsh winsock reset" (without the quotes) and hit enter.... A command prompt type box will appear and then disappear.
4. Turn On your modem/dial your connection.
5. Open your browser...

That should do it, if it does not... restart your computer and Dial your connection and Open your browser again..

Posted 2 years ago
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bouloux
Posts: 9

owen123

my browser does not open pages
i am posting with my laptop next to my pc.
when it was working i would use google chrome mostly.

Posted 2 years ago
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bouloux
Posts: 9

thanks marksheet
when i get home friday night, i will try that.
thank you all for the help.

Posted 2 years ago
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Marksheet
Marksheet
Posts: 70

Bouloux,

Has the problem been solved ?? No replies from you since 3 days !!

Posted 2 years ago
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bouloux
Posts: 9

sorry i have not got back online to complete this issue.
this is what i did.
i restored my computer back to june when i had the problem.
it is now working. i believe one or some of the window essential updates is causing the problem.
i did update the essentials, and guess what, my browser stopped working.
so, i went back and restored again.
of course, windows updated but i did not install. i don't know which update is causing the problem.
don't know which one not to install.

Posted 1 year ago
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bouloux
Posts: 9

any ideas

Posted 1 year ago
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iganarendra
iganarendra
Posts: 5

try soleving the problem with windows update
sometimes,windows will automatically choose witch update(s) you need(s) (try let windows repair your problem(s) )

Posted 1 year ago
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