After I shutdown and turned back on my computer last night a very strange thing happened. I can see the wireless networks here at my uni but I cannot connect to the one that's broadcast all across campus. I try to connect but it just says "Windows was unable to connect to NET" and I need to troubleshoot. WHen I do it tells me to check my wireless router or access points and as I said, I'm at uni so I don't have access to the router or anything. When I push further, I am told the following in the troubleshoot log:
Windows Network Diagnostics Publisher details
Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Investigate router or access point issues Failed
Reset the wireless adapter Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
Issues found Detection details
6 Problem with wireless adapter or access point Detected
Investigate router or access point issues Failed
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Reset the wireless adapter Completed
Network Diagnostics Log
File Name: E62E6335-2F69-4866-B2E3-81DA9206A91B.Repair.Admin.1.etl
Refer to Windows Help and Support for more information about wireless connectivity problems Completed
Windows cannot resolve your wireless connectivity issue.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 4.176.75.21
Inf File Name . . . . . . . . . : C:\Windows\INF\netbc664.inf
Inf File Date . . . . . . . . . : Monday, July 13, 2009 8:37:27 PM
Section Name . . . . . . . . . : BCM43XG_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4315
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 449fd2e9-db72-4e90-816f-74da64abca45
Interface name: Dell Wireless 1397 WLAN Mini-Card
Interface type: Native WiFi
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 4
Connection ID: 8
Connection status summary
Connection started at: 2009-10-08 10:58:56-415
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 6 item(s) total, 6 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-0B-86-E0-93-20 Infra g -69 11 BobcatNet
00-0B-86-E0-93-21 Infra g -69 11 QUGuest
00-0B-86-DD-C6-A0 Infra g -58 1 BobcatNet
00-0B-86-DD-C6-A1 Infra g -63 1 QUGuest
00-0B-86-E1-8E-80 Infra g -80 1 BobcatNet
00-0B-86-E1-8E-81 Infra g -82 1 QUGuest
Connection History
Information for Auto Configuration ID 5
List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 80 Yes BobcatNet
Infra g No 70 Yes QUGuest
List of preferred networks: 1 item(s)
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028007
Information for Auto Configuration ID 4
List of visible networks: 2 item(s) total, 2 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g Yes 80 Yes BobcatNet
Infra g No 80 Yes QUGuest
List of preferred networks: 1 item(s)
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028007
Information for Connection ID 8
Connection started at: 2009-10-08 10:58:56-415
Auto Configuration ID: 4
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-0b-86-dd-c6-a0
Security and Authentication
Configured security type: WPA-802.1X
Configured encryption type: TKIP
802.1X protocol: Yes
Authentication mode: Machine or user
Number of 802.1X restarts: 0
Number of 802.1X failures: 2
802.1X status: Fail 0x00000000
802.1X reason code: 0x00050005
Key exchange initiated: No
Number of security packets received: 37
Number of security packets sent: 35
Security attempt status: Fail 0x00050005
Information for Auto Configuration ID 3
List of visible networks: 3 item(s) total, 3 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra g No 64 Yes QUGuest
Infra g Yes 62 Yes BobcatNet
Infra g Yes 0 Yes QU-Device
List of preferred networks: 1 item(s)
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Information for Connection ID 7
Connection started at: 2009-10-08 10:58:47-997
Auto Configuration ID: 3
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-0b-86-dd-c6-a0
Security and Authentication
Configured security type: WPA-802.1X
Configured encryption type: TKIP
802.1X protocol: Yes
Authentication mode: Machine or user
Number of 802.1X restarts: 0
Number of 802.1X failures: 2
802.1X status: Fail 0x00000000
802.1X reason code: 0x00050005
Key exchange initiated: No
Number of security packets received: 37
Number of security packets sent: 35
Security attempt status: Fail 0x00050005
Information for Connection ID 6
Connection started at: 2009-10-08 10:51:06-693
Auto Configuration ID: 3
Profile: Discovery connection
SSID: QUGuest
SSID length: 7
Connection mode: Infra
Security: No
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-0b-86-dd-c6-a1
Security and Authentication
Configured security type: Open
Configured encryption type: None
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: No
Multicast key received: No
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 8048
Rx failure: 9198
Tx success: 2954
Tx failure: 0
Tx retry: 220
Tx multiple retry: 36
Tx max lifetime exceeded: 0
Tx ACK failure: 264
Roaming history: 1 item(s)
Times: 2009-10-08 10:58:47-987
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
Information for Connection ID 5
Connection started at: 2009-10-08 10:50:56-428
Auto Configuration ID: 3
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-0b-86-dd-c6-a0
Security and Authentication
Configured security type: WPA-802.1X
Configured encryption type: TKIP
802.1X protocol: Yes
Authentication mode: Machine or user
Number of 802.1X restarts: 0
Number of 802.1X failures: 1
802.1X status: Fail 0x00000000
802.1X reason code: 0x00050005
Key exchange initiated: No
Number of security packets received: 37
Number of security packets sent: 35
Security attempt status: Fail 0x00050005
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 449fd2e9-db72-4e90-816f-74da64abca45
Interface name: Dell Wireless 1397 WLAN Mini-Card
Interface type: Native WiFi
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "BobcatNet"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Issue referred to: EAP Helper Class
Root cause:
Windows cannot connect to "BobcatNet"
Wireless authentication failed.
Detailed root cause:
EAP failed
Workaround for hypothesis: Contact the network administrator for "BobcatNet"
Information for connection being diagnosed
Interface GUID: {449fd2e9-db72-4e90-816f-74da64abca45}
Interface name: Dell Wireless 1397 WLAN Mini-Card
Interface type: Native WiFi
Profile: BobcatNet
SSID: BobcatNet
SSID length: 9
Connection mode: Infra
Security enabled: Yes
Connection ID: 8
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Wireless Protected Access with 802.1X (WPA)
Configured Encryption type: TKIP
Security connect status: Fail 0x00050005
Number of security packets received: 37
Number of security packets sent: 35
802.1X protocol: Yes
Authentication Identity: Machine or user
IAS Server engaged: Yes
EAP Method supported by IAS Server: Unknown
EAP type: 25
EAP Error: Unknown
Number of 802.1X restarts: 0
Number of 802.1X failures: 2
802.1X status: Fail 0x00050005
Key exchange initiated: No
Unicast keys received: No
Multicast keys received: No
Network Diagnostics Log
File Name: E62E6335-2F69-4866-B2E3-81DA9206A91B.Diagnose.Admin.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: JRABRAHAMS
Windows Version: 6.1
Architecture: amd64
Time: Thursday, October 08, 2009 11:00:25 AM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
I am running Windows7 Ultimate build 7600 on my Dell Vostro 1520. The network I am trying to connect to is called "BobcatNet" and it is WPA-Enterprise. I just don't understand what's wrong since just the other day I connected to it fine and for the past five weeks.Any help is appreciated.
