HP Media Center PC, CD-ROM Creator

When I try to create a CD-ROM, a pop-up appears asking me to insert a disk. A clean disk is already there, so I reinsert it, but the same pop-up keeps appearing.

When I check the "Properties" on the mouse right key, it says the disk (both CD-R and CD-RW) say the disk is full. The disk is magenta, meaning no room is left (even when I put in a new, empty, disk)..

I’ve tried Sonic Digital/Media Plus (which comes with the computer) and dragging the file to the CD-ROM disk in the OS … but with no positive results.

I cannot burn any disks from ANY C: file, but can read other pre-created disks.

Disk drive is E. Operating system is XP.

Any suggestions or ideas?

raphoenix:

Thanks for the response and good guidance.

1.In trying to make CDs from a file, I have tried Memorex CD-R and Memorex High Speed CD-RW with the same results ... a pop-up window that tells me to load a disk (which I have done). In reading the "Properties" of my mouse right-click, both say that the disks are full (when they are brand new), show a "magenta" disk (meaning they are full), but give the content as "zero". Am I doing something wrong?

Even though I've tried several new disks, I get the same results. Is Memorex a good brand?

Your suggestions make sure I have the HP Machine Device Drivers Updated and the Bios (including the Latest Versions)?

I've tried the two different programs to create CDs and the one you recommended (ImgBurn). None of the programs seem to work.

Spending a lot of time with ImgBurn, I have been able to download this program. But the "Help" button didn't tell me much in how to operate the program. Fortunately the "Guides" did list several files tell me how to use the program, including several neat files and operating manuals on how to use the program. I am wading through them now. "Lightning UK!" seems to have a good handle on this program. This program (once I learn how to use it) looks very good. Thanks for recommending it. I'll give you some feedback on my use of it.

ecargile,
Sorry for the delay in answering your post but had ISP problems most of the day.
From I what you say, you now have tried (2) CD burning programs and are using brand new quality media but your machine refuses to acknowledge new CD blanks. I ran into the same problem several months with an older Plextor Burner. Unfortunately after taking the old burner apart, found the hardware had failed. Since your machine is new, suggest calling HP, discussing the problem with them and asking for an in-warranty exchange of the burner. They may want you to send the machine back for service, but think that you could probably install a new burner if they will let you. Please Post Back as to the Results of Calling HP Warranty Support.
Kindest Regards,
Rick P.♦:)

ecargile,

Sorry to hear about the out of date warranty.
It was a bit easier for me to determine if I had software or hardware burner issue as I have spare burners and meter equipment.
As I've said, since you have tried to use (2) software programs plus have good blank media CDs, I'm betting on a hardware issue.
Kindest Regards,
Rick P.♦:)

haphoenix and ScottW:

I appreciate all the help I can get (as I desperately need help).

1.Part of the feedback that everyone can learn from, I did get in touch with HP. As I suspected, my computer is out of warranty and they want an absorbent amount for a third extention on the warranty insurance (I've already paid them for a second warranty insurance, which has also expired. They don't make things like they use to ... to last. It's almost cheaper to get a new computer, but I have all the data to transfer.

HP did suggest I go to their help website, which I did. After considerable rummaging around, I found the following message, which relates directly to my problem.

***************
HP Recording Software.
CD Recording Software
Roxio, Inc.

Issue Description:

A CD-recording driver is installed that might cause stability problems, including problems shutting down and problems using a CD/DVD drive. This driver will be disabled.
This driver might have been installed by Easy CD Creator, Windows Media Player or RealJukebox. You might not be able to record CDs until you obtain compatible drivers.

Roxio, Inc. provides an update for Easy CD Creator users at the Easy CD Creator Updates Web site.

ScottW, thanks for the insight about the CD/DVD manufacturer and suggestions of how I can find the needed info. I will pursue all of your recommendations and get back to you.

For Windows Media Player users, see the Microsoft Web site at http://www.microsoft.com/windo.....roxio.asp.

For RealJukebox users, see the RealNetworks Web site at http://switchboard.real.com/rj2/?cd=xpfix.

Contact Information:

Roxio Support Web site (English): http://www.roxio.com/support
Roxio Support Web site (Japan): http://www.roxio.co.jp/support
Telephone: (408) 945-8600 (North America only)

******************

I found this very interesting. Obviously, several other people have experienced the same problem I am having. So they know about the problem, but want more money to fix it. I will follow up on each of their recommendations and let you know what I find.

Do either of you find this interesting or have any suggestions for me?

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ecargile, the information from HP is helpful. They talk about "CD recording" software, or packet writing software, and I have seen this kind of software cause many problems with drive access. If you have any such software, try uninstalling it. It is quite common for some of the software burning suites to come with packet writing software that is enabled by default.