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(Solved) - how to deal with bluescreen?

(7 posts)
  • Started 1 year ago by barbaraalvarez
  • Latest reply from Drizzle
  • Topic Viewed 304 times

barbaraalvarez
Posts: 6

hey guys, i am new here. i come here to know how to deal with my dell laptop. the OS is windows 7. recently, the blue screen almost drove me crazy. can you guy help me deal with this before i pay the high repair fee? thank you so much in advance.

Posted 1 year ago
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Drizzle
Posts: 2045

Hi Welcome to HTG..

Hmm!!! Have you tried a System Restore?
Do you have a repair section,try F2 or F10 or any of the F....
Do you have a clean Backup?
Have you run FULL Scans? with Malaware and SAS?
Run Free Version.
http://www.superantispyware.co.....S_HOMEPAGE
Then
http://www.malwarebytes.org/pr.....bytes_free

If you have made a back up with Macrium Reflect, then you can quickly restore your computer.

http://www.howtogeek.com/forum.....?replies=1

http://www.howtogeek.com/forum.....replies=44

http://www.youtube.com/watch?f.....kSX5OzI-TA

Posted 1 year ago
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Ruja
Posts: 230

Does the blue screen appear while Windows is starting, or does it appear later while you are using your computer?

I would start by trying to run the computer in Safe Mode. To do so, you must press repeatedly the F8 key after the screen with the logo of your manufacturer, but before the "Starting Windows" screen. You will see multiple boot options, select "Safe Mode with Networking" or similar. Tell us if your computer can boot this way and if the blue screen appears.

Posted 1 year ago
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sargentpepper
Posts: 1

Much of what has previously mentioned is good advice and in part a course of action I chose to solve my own problems with this. Had a lot of trouble with this on DELL / Latitude 6520’s. In the long and short of it, the problem was resolved by removing Symantec’s End-Point connection client and replacing it with MS Security Essentials. That is not to say that Symantec’s products are defective but in this instance the way it interacted with the rest of the system was problematic. This corrected the problem for some 20 laptop computers. This problem was resolved in part with Dell’s tier 2 support, and researching the problem with Google searches. Dell support also mentioned to me that the more sophisticated the particular AV program is the more Blue Screens they see and that they saw this more with MacAfee AV software. My own observation on this is that Dell has been very aggressive on getting the 6500 series out to market I started seeing this problem with the 6510’s and it was a real problem with the 6520’s we have since moved on with the 6530’s were we have had no further problem with this issue. The point being that they have some junk apps that come with their standard load. So I would start in the safe-mode with networking support and start off loading Junk-Ware apps aside from what I already mentioned.

Posted 1 year ago
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GuiltySpark
Posts: 4024

Hi barbara ,

What is the error code on the blue screen i.e - 0x00000xxx ?

Posted 1 year ago
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barbaraalvarez
Posts: 6

thank you guys all. and @Drizzle, thank you so much for your advises. i restored the system yersterday and now everything is ok. and if it still happens, i will try the advises you gave to me. nice to be a member in this site. thank you.

Posted 1 year ago
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Drizzle
Posts: 2045

Well done...
Now run those links ..Malware and SAS.when you are clean DO make a back up with Macrium...

A bit of time now will save you hours of misery later.

Happy compoootering.....

Posted 1 year ago
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