I am a Survivor of a Hacker from H*@@ but I need your expertise. I have an Apple iMac (groan) I have heard from everyone (Apple included). (it is not possible to have a HACKER) but I live it every day so I know it is. (Imagine buying a BMW, driving it to work, walking out and having to search for it EVERY DAY when you need to drive home--for 18 months.
It began when an IDisk tried to attach to my laptop in Nov of 2010 at my stepdaughter's house in DC. I don't have an IDisk so I called Apple they said nothing to worry about. I then noticed Facebook pages Saved to my computer that when opened were interactive and you could read Messages (private email) I had sent to friends. I then had a router hijacked; bought a wifi hotspot and it was hijacked; two apple cell phones were hijacked (paid early termination fees) paid AT&T for Network services to secure modem and router. Stepdaughter gifted us a apple Time Capsule (came in and set it all up without our knowledge) when I went to use the computer I got the color wheel of death. 13,000 plus photos were deleted from IPhoto. When I plug in a USB to download it does not show up at all. When I download an Application it downloads beyond my Harddrive to the Network. I am under Apple Care and the rep said well never seen that happen and just quickly got me off the phone. (He was remotely connected and watching my desktop).
I have discovered two apple id's that I did not set up that I can not get rid of = one is a mac.com address the other is a aim.com address.
Can anyone offer a suggestion? When I do forgot my password I get Email sent but then of course I never receive the email.
This hacker comes on as the Root and adds him/herself as Others' to my Desktop as a User.
Sorry to be so long in description.....no other way to describe this hellish experience.
Pleading for help