(Solved) - FUNC F1 - Windows Help and Support NOT WORKING

Posts: 16

Hi there, when I pressed FUNC F1 in Vista, it will display an Error dialog box that says:

'Internet Explorer cannot download / from help.
Internet Explorer was not able to download from this Internet site. The requested is either unavailable or cannot be found. Please try again later.'

Can someone help on this please? Thank you very much.

Ash

Posted 5 months ago #

Lighthouse

Posts: 5574

What is supposed to happen?

Posted 5 months ago #

whs

Posts: 6322

When you get the Help window, go to Options (top right) > Settings > and uncheck the box "Include Windows online help and support ... ". Then you won't get this message.

Posted 5 months ago #

ashleygoh

Posts: 16

Hi, the Help window just doesn't have the Options menu, it's just blank and the mouse cursor keeps revolving. Nothing I could do, except to close it.

Any help? Thanks for helping!

Posted 5 months ago #

whs

Posts: 6322

Hmmm, Aparrently there is something wrong with your whole help function, because this is how it is supposed to look like:

Posted 5 months ago #

Lighthouse

Posts: 5574

Maybe this will help (no pun intended)
http://support.microsoft.com/kb/917607

Posted 5 months ago #

jd2066

Posts: 3331

@Lighthouse: That page has a download to view older Windows 95 style help files. It has nothing to do with the Help and Support function this topic is about.

Posted 5 months ago #

Lighthouse

Posts: 5574

jd. I suggest you read it!

Posted 5 months ago #

jd2066

Posts: 3331

@Lighthouse: Read what? I read the whole article and this topic.

Posted 5 months ago #

whs

Posts: 6322

newagepirate, if you press it you will see.

Posted 5 months ago #

newagepirate

Blocked

Posts: 76

Oh, so all it does is bring up that window

Posted 5 months ago #

whs

Posts: 6322

Yes, but the poster has a loop because it's looking for online updates and can't get it.

Posted 5 months ago #

newagepirate

Blocked

Posts: 76

Does it disable that when you turn automatic updates off?

Posted 5 months ago #

whs

Posts: 6322

If he had this option, it might get him out of the predicament.

Posted 5 months ago #

Lighthouse

Posts: 5574

Sorry jd. this link from within that link
http://www.microsoft.com/downl.....laylang=en

Posted 5 months ago #

whs

Posts: 6322

It is a function in "Windows Help and Support" (see picture above). But on his system it does not show up. So something is wrong. If you look on your system, it is probably there. Click on it and go to 'settings' and you will see that you can uncheck the online support.
Edit: I tried to answer a question that has disappeared. The new form of hide and seek - or - the perfect answer to a non-existing question.

Posted 5 months ago #

jd2066

Posts: 3331

@Lighthouse: Ok. What I said still applies to that link. It's a download of a file to view Windows 95 style help files which has nothing to do with the "Help and Support" window of Vista or the Windows 98-Vista style help files.

Posted 5 months ago #

Lighthouse

Posts: 5574

Ok Ok I am wrong. But it says Windows Vista in big letters. How am I to know it doesn't apply to Vista?

Posted 5 months ago #

jd2066

Posts: 3331

@Lighthouse: The download does apply to Vista. The download is a program to view older help files. The program came with Windows 98-XP. It's available for download for Vista as Vista doesn't contain that program anymore. "Help and Support" is a different help system made just to list help for Windows Vista. Thus downloading one won't help a problem with the other.

Posted 5 months ago #

Lighthouse

Posts: 5574

Once again. I bow to your superior knowledge jd. Thanks :)

Posted 5 months ago #