(Solved) - FUNC F1 - Windows Help and Support NOT WORKING

Posts: 27

Hi there, when I pressed FUNC F1 in Vista, it will display an Error dialog box that says:

'Internet Explorer cannot download / from help.
Internet Explorer was not able to download from this Internet site. The requested is either unavailable or cannot be found. Please try again later.'

Can someone help on this please? Thank you very much.

Ash

Posted 1 year ago #

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Lighthouse

Posts: 5573

What is supposed to happen?

Posted 1 year ago #

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whs

Posts: 10183

When you get the Help window, go to Options (top right) > Settings > and uncheck the box "Include Windows online help and support ... ". Then you won't get this message.

Posted 1 year ago #

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ashleygoh

Posts: 27

Hi, the Help window just doesn't have the Options menu, it's just blank and the mouse cursor keeps revolving. Nothing I could do, except to close it.

Any help? Thanks for helping!

Posted 1 year ago #

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whs

Posts: 10183

Hmmm, Aparrently there is something wrong with your whole help function, because this is how it is supposed to look like:

Posted 1 year ago #

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Lighthouse

Posts: 5573

Maybe this will help (no pun intended)
http://support.microsoft.com/kb/917607

Posted 1 year ago #

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Justin

Posts: 3792

@Lighthouse: That page has a download to view older Windows 95 style help files. It has nothing to do with the Help and Support function this topic is about.

Posted 1 year ago #

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Lighthouse

Posts: 5573

jd. I suggest you read it!

Posted 1 year ago #

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Justin

Posts: 3792

@Lighthouse: Read what? I read the whole article and this topic.

Posted 1 year ago #

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whs

Posts: 10183

newagepirate, if you press it you will see.

Posted 1 year ago #

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newagepirate

Blocked

Posts: 76

Oh, so all it does is bring up that window

Posted 1 year ago #

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whs

Posts: 10183

Yes, but the poster has a loop because it's looking for online updates and can't get it.

Posted 1 year ago #

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newagepirate

Blocked

Posts: 76

Does it disable that when you turn automatic updates off?

Posted 1 year ago #

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whs

Posts: 10183

If he had this option, it might get him out of the predicament.

Posted 1 year ago #

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Lighthouse

Posts: 5573

Sorry jd. this link from within that link
http://www.microsoft.com/downl.....laylang=en

Posted 1 year ago #

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whs

Posts: 10183

It is a function in "Windows Help and Support" (see picture above). But on his system it does not show up. So something is wrong. If you look on your system, it is probably there. Click on it and go to 'settings' and you will see that you can uncheck the online support.
Edit: I tried to answer a question that has disappeared. The new form of hide and seek - or - the perfect answer to a non-existing question.

Posted 1 year ago #

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Justin

Posts: 3792

@Lighthouse: Ok. What I said still applies to that link. It's a download of a file to view Windows 95 style help files which has nothing to do with the "Help and Support" window of Vista or the Windows 98-Vista style help files.

Posted 1 year ago #

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Lighthouse

Posts: 5573

Ok Ok I am wrong. But it says Windows Vista in big letters. How am I to know it doesn't apply to Vista?

Posted 1 year ago #

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Justin

Posts: 3792

@Lighthouse: The download does apply to Vista. The download is a program to view older help files. The program came with Windows 98-XP. It's available for download for Vista as Vista doesn't contain that program anymore. "Help and Support" is a different help system made just to list help for Windows Vista. Thus downloading one won't help a problem with the other.

Posted 1 year ago #

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Lighthouse