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File record segment ### is unreadable

(5 posts)
  • Started 3 years ago by kath2604
  • Latest reply from ispalten
  • Topic Viewed 84926 times

kath2604
Posts: 3

Hi

I've been having boot problems with Vista on my Asus laptop for a few days.
The system crashed after opening a word doc and now wont reboot. Tried using the system recovery options but with no luck.

Found this thread http://www.howtogeek.com/forum.....tions-help
and started following the instructions. I've now run the chkdsk 3 times.

Each time I get 'file record segment ##### is unreadable.'

Does this mean my hard drive is no longer usable? Is there anyway at all I can save it? Or is it a hopeless cause ? : (

Thanks

Posted 3 years ago
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ispalten
ispalten
Posts: 6259

Bad disk sector it seems.

Run CHKDSK drive: /R and see if it recovers anything.

Otherwise backup the drive, format long, and restore. Data on the bad sector will be lost if the above CHKDSK can't recover the data in it.

Irv S.

Posted 3 years ago
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kath2604
Posts: 3

Ok thanks for the tip. I'm running /R now. Seems to be repairing something so fingers crossed. Will let you know what happens.

Thanks again

Posted 3 years ago
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kath2604
Posts: 3

So running the R command didn't work. Got to 23% of stage 2 out of 5 and then froze. I tried it twice.
Can you help me to do a back up? I have no idea how to do this when the laptop isnt working as normal.

Also I dont know what you mean by format long and restore.....

Thank you

Posted 3 years ago
Top
 
ispalten
ispalten
Posts: 6259

The problem you have appears to be a damaged hard drive in a specific location. Back up programs will generally have a problem here as well. You can try, but there is no guarantee they will work either.

To do a full backup, you'll need another drive or partition you can put the back up on? Do you have one? If not, you'll need to buy one, and that would be a USB drive that you plug into a laptop USB port. Then you get Macrium Reflect (free) and use it to backup the C: drive to the USB drive.

Once done, you do an Install to the C: drive from your laptop install CD's. Choose the FORMAT option and if there is a choice of LONG, take that. Do not use the QUICK option. Once done, your drive will be smaller than before as bad sectors are removed. Then restore the backup made.

Again, depending what was in the bad sectors, something may not work anymore.

If the laptop is still under warranty, get the drive replaced. Many times when a sector goes bad, others will later. Not under warranty, consider replacing the drive.

There could be some utilities around that will recover damaged sectors, but I don't know of any that are free nor have any experience with any either.

Before doing anything check these links with other suggestions and answers :

http://www.ehow.com/how_113636.....-hard.html
http://www.tech-faq.com/how-to.....ector.html
http://www.fix-hdd-bad-sectors.com/
http://bad-sector.qarchive.org/

Good luck. Personally, I'd be backing up needed data to CD/DVD, buying a new drive, installing Vista, programs, and then putting my data back if I couldn't make a good back-up.

Irv S.

Posted 3 years ago
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