Subscribe to How-To Geek

Welcome to the How-To Geek Forums

We encourage you to register on our forums and post any questions you might have. The How-To Geeks monitor this forum and will respond to your question quickly.

How-To Geek Forums » Windows Vista

(Solved) - Explorer / Iexplore error

(20 posts)
  • Started 1 month ago by SarahJames
  • Latest reply from SarahJames
  • Topic Viewed 491 times

  • View Accepted Answer
  • Remove Solved Status

SarahJames
SarahJames
Posts: 1900

I'm not sure this is a problem or not - I scanned the lot with my virusscanner, Malwarebytes and Spybot and nothing came up, but still ... Just to be on the safe side I'll post it here ;)

Lately (started already before updating to SP2, so that's not the culprit) IE7 crashes more often then I consider normal (yeah yeah - I like IE and ok it crashes every now and again, but it works ok for me and I want to stick to it <grin>) and a new window is added when I use the taskmanager to shut it down and start again.
Btw when IE crashes it is always when starting it up, not when it is already running. And it mostly happens when I have a window open in MSN or Windows Mail.
The new extra window looks rather win98 like ...

Here are some screenshots:

When I use the taskamanager to shut IE down this appears which wasn't there a few weeks ago:

After clicking 'nu beeïndigen' (= end now) this window appears, which was there before:

Also shows how IE crashes: nothing appears, that's all. Starting it again is all that is needed for it to run ok.

But this is not the only thing that has changed.
The other change I can't take a screenshot of, since it happens the moment I shut down.
(Someone any idea how to get screenshots of a shutdown???)

When I shutdown a black screen appears, with a slick red button and a blue one I think. I can't see it properly, it passes in a flash and is gone before I know it. It looks really Vista like, not Win98 or something.
And I believe the text it displays says something about explorer.exe and something not shut down properly.
It is so fast I can't read it and I've been trying to every single time I shutdown for about two weeks now!

Anyone any idea what is going on?
And particularly how I can get IE to crash normally again <LOL>.
Oh well, that is - less frequent and without that win98 window.

Only other thing that has changed since is that I have installed a new version of Windows Live Messenger and the A-patch that goes with it. But if I remember correctly that was already after this appeared.
Can't think of anything else I installed or changed in that time - pc is pretty much in order, so no need to tweak anymore ;)

Cheers,
Sarah.

Posted 1 month ago #
Top
 
LH
LH
Posts: 7510

Open a Command Prompt (as Administrator), and run the command,
sfc /scannow

Posted 1 month ago #
Top
 
ispalten
Posts: 410

Try re-installing IE7 or switch to IE8.

Irv

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Hi guys,

Reinstalling / updating IE will probably leave me with mht files not working again, so I'm not too keen on that.
I'll have to make an image of my system before I'll give that a try. (Will make that image anyway before trying out anything - systemrestore has refused to work for me in the past so I'm not counting on that in case of emergency LOL)
And LH, sfc /scannow hasn't worked for me in over a year. It runs till about 43% and then breaks off.

Edit: any idea how to get a screenshot of that last black window that appears? Or how to stop the machine so I can get a good look at it? Can't stand it not to know what is says ...
And I want to know for certain it says something about explorer and not about iexplore. It is too fast, I can't make it out :(

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Oh and another thing: in Windows Live Messenger I can click on a popup that shows me I have new email on my hotmailaccount, but it won't open IE either.
That's since today ...

Edit: I went to task manager and ended proces 'iexplore'. Nothing happened, so I ended 'processtructure' and voila, hotmail messages came pouring in ;)

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Updated to IE8. And yes, mht have gone to the Elysian fields again ...
I have a registry fix (I think ...) but can't get it to merge.
Forgot how I got that done the last time. Safe mode didn't help. I remember that.

Not sure what other options I have now :(
Still want to know what that screen is telling me. Been googling till I got blue in the face, but found nothing.

Edit: screen is gone. So it was a Iexplore thing after all I guess.
I entered the regitryfile too. Opened my registry editor, went to task manager, shut down explorer and imported the reg file.
Worked like a charm, but never helped me with my mht files :(

And why do I mostly seem to end up solving my own posts here? LOL

Posted 1 month ago #
Top
 
ispalten
Posts: 410

To merge in a .REG file, all you need do is double-click on them in Explorer.

For MHT extension files, the link is a list of programs that open them.

Probably a Registry or Association error that is stopping you from opening MHT files. I found a fix on the web that should work and fix the problem.

=======================================
==Problem==
IE cannot open any MHT or MHTML file stored on a local disk. IE either shows "navigation canceled" page or it shows the source code or HTML code of the MHT /
MHTML file. Either way the file will not render properly in IE.

==Solution:==
When these symptoms occur, the simplest or basic solution is ensure that the file associations are properly set up in the Windows Operating system.

1. Open any file folder or Windows Explorer
2. Click "Tools" in the top menu
3. Click "Folder Options"
4. If MHT and/or MHTML file association exists in the list, delete them.
5. Click "New" button
6. Type "MHT" in the file extension field box
7. Click "Advanced" button
8. Scroll and find listed - "MHTML Document", click it.
9. Click OK
10. Windows File associations create the MHT file association, usually with the correct ICON.
11. Repeat steps for MHTML extension.

What if you already used the "open with program" method and associated the MHT file extension but cannot see it in the file association list?

1. Start with steps 5-10 above for either or both the MHT or MHTML extension.
2. Scroll the file associations to find the MHT or MHTML extension. Click "restore".
3. The file extension is no longer lost, and it is completely reset as the default.

Now IE opens the MHT or MHTML files properly.
====================

See if it works.

Irv

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Thanks Irv!
But ...
You loose me at 4:(
What list? I don't see a list?
Could you post a screenshot of how this is done? I have a Dutch version - I'm probably missing a step LOL.
I rather like IE8 and my other problems are solved by it, so if I can get mht to run I'd be as happy as a lark ;)

Anyway - I deleted mht and mhtml from the registry by means of the little app 'Types' and then rightclicked and opened with IE.
It's a no-go again.
This time I don't get the error 'navigation cancelled' but it displays like some sort of text.

And I got an error when closing it down:

Umm, not what it is meant to be, right?

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Ok - last night when sutting down the PC I saw the same black screen appear again!
But worse - when I started up this morning I couldn't get in. Complete crash.
So I restored an older image. Hope it is old enough and the problem still didn't exist in this one.
Still on SP1 on this image, but funny thing is Windows Update doesn't tell me SP2 is there???
Will know more at the next boot.

Cheers,
Sarah.

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Same old same old, so I took the trouble to restore a more recent image (less 'little things' that needed to be put to rights again) and since I can't get a screenshot, I just took a picture.
All flashed out of course (early morning and had to make sure the camera would take pictures fast to catch it), but clear enough to give me a clue ;)

Here it is:

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

So I solved the explorer-part of my quest.
Just curious if you know what I did to prevent this silly screen from popping up ;)
...

Posted 1 month ago #
Top
 
ispalten
Posts: 410

I'm not sure what that is? Is it the dreaded UAC 'darkening' the screen whenever you want to run something?

Irv

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

LOL - no it is just a silly message telling me Windows is shutting down too fast to play the shutdown sound!
So it makes the effort of displaying a full message ???!!! Which flashes by too fast to read, because Windows is shutting down so fast.
I can't read all of it, because of the flashlight, but the main story is: explorer.exe - playing shutdownsound -this program can't be run because windows is shutting down too fast for it. Click to close these programs to prevent data loss. And then a couple of shutdownbuttons or one big one and a button to cancel.
Yeah right as if I could ever hit that button when it is flashing by so fast I hadn't even seen it in all the past weeks I've been trying to read what it says.

Anyway - the solution was that I simply set no sound for shutting down in the control panel under sounds.
Still wonder why this all of a sudden became a problem, while it has been playing that sound for a year or so.

Posted 1 month ago #
Top
 
LH
LH
Posts: 7510

What is your "WaitToKillServiceTimeout" set at in HKLM\SYSTEM\CurrentControlSet\Control ?

Posted 1 month ago #
Top
 
ispalten
Posts: 410

You might have enabled a 'fast' shutdown before like LH is thinking.

It is all over the web, like this info below here.

--------------
Open Regedit (WINDOWS KEY + R on your keyboard, or by clicking Start and typing on the search bar "regedit" without quotes. Hit Enter

Navigate to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l] On the right panel look for the "WaitToKillServiceTimeout" string and change it value to 1000 by right clicking the string and selecting Modify...

Default Value WaitToKillServiceTimeout=20000

Modified value WaitToKillServiceTimeout=5000
Modified value WaitToKillServiceTimeout=1000 (extreme, use it at your own risk)

I found 3000 worked nicely but try the 5000 first. 3000 does sometimes leave some programs lagging which then need a further key click.
--------------------------------------

Here is another PAGE with info on this.

One thing to possibly do, open up the properties for all your disks and MAKE sure the 'lazy write' (under POLICIES) is not enabled. If you close the disk before data gets written back you could have some problems.

Irv

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"WaitToKillServiceTimeout"=dword:00003a98

That's what it looks like when I export the value, but what I see behind it is (15000).
As I see in that article from the link that 20000 is normal, I changed it to that.
We'll see what happens;)
I'll be reading some more.

Posted 1 month ago #
Top
 
LH
LH
Posts: 7510

Do you close all your programs before shutting down ?

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

Yes ;)

Posted 1 month ago #
Top
 
LH
LH
Posts: 7510

See if you can find anything in the event logs that might give a clue as to which program or service is being slow to shutdown.

Posted 1 month ago #
Top
 
SarahJames
SarahJames
Posts: 1900

LOL - you missed my post above, did you? I already found that - it's the shutdown sound that is too slow.
I just deleted that sound (never cared for it anyway) and no more problems :)
But learned something with reading up on the WaitToKillServiceTimeout <grin>.

I didn't mark this one as solved, because there is still that extra win98 like window that pops up whenever IE crashes, but that's no biggy.

Accepted Answer · Posted 1 month ago #
Top
 

RSS feed for this topic

Reply

You must log in to post.

Our Friends
Getting Started


About How-To Geek
What Is That Process?
svchost.exe
jusched.exe
dwm.exe
ctfmon.exe
wmpnetwk.exe
mDNSResponder.exe
wmpnscfg.exe
rundll32.exe
wfcrun32.exe
Ipoint.exe
Itype.exe
Wfica32.exe
Mobsync.exe
conhost.exe
Dpupdchk.exe Adobe_Updater.exe

Copyright © 2006-2009 HowToGeek.com. All Rights Reserved.