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(Solved) - Email problems

(17 posts)
  • Started 1 year ago by richmondreb
  • Latest reply from richmondreb
  • Topic Viewed 1716 times

richmondreb
Posts: 348

I've been having email problems this weekend, after spending over an hour on the phone with Verizon,
talking to at least 3 Premium Techs and not getting any where! I rebooted the computer and everything
was fine.......... Go figure!!!! That was the first day, now I'm having the same problem again but, this
time I've got another Error message thrown in. Looking at the messages, can anyone give me any suggestions
as to what I can do and so I can understand, give it to me "IN MAJOR LAYMAN TERM"!

1st; Compose Email

! This message may have been deleted or moved to
another folder.
OK

I GET THIS MESSAGE WHILE FORWARDING FROM INBOX INCLUDING TO MYSELF!

2nd; Compose Email

! Unable to load /webmail/driver?nimlet=send
status:503
OK

I just tried sending the email that I got this message on before I decided to contact you and
it left without any problems. Now I'm really confused. I was running my Anti spyware,
at the time it showed Adware.tracking Cookie 347 Items Found and PUP.bprotector 1 Item Found.
I don't know why there was so many since it runs every night. Please let me know if you have any
thoughts on the matter..............

Thanks,
Robin

Posted 1 year ago
Top
 
vistamike
vistamike
Posts: 10945

PUP (potentially unwanted programs) are a pain, you could run this;

http://www.bleepingcomputer.com/download/rkill/

A few tools for you, download the following; (but run them as well)

http://www.superantispyware.com/

http://www.malwarebytes.org/pr.....ytes_free/

Run SAS first in full scan, when finished reboot, then run Mbam full scan, reboot

Mike

Posted 1 year ago
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richmondreb
Posts: 348

@ vistamike,
I have SASP and that's how I knew about all I had after a full scan.
I'm going to run a full scan of Mbam but, should I run the one you
have for PUP and keep it as well??

Robin

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,

By the way Mike,
On http://www.bleepingcomputer.com/download/rkill/
which one should I download, 1,2 or 3 ?????????? Please advise
as when the Mbam full scan was complete, I had a s**t load of
PUP's that had been removed!

Robin

Posted 1 year ago
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StringJunky
StringJunky
Posts: 2454

any

Posted 1 year ago
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owen123
owen123
Posts: 800

hit no.1

Posted 1 year ago
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vistamike
vistamike
Posts: 10945

Sorry Robin for rkill hit number 1

Mike

Posted 1 year ago
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richmondreb
Posts: 348

@ vistamike,
I ran a scan and the PC Stability found a list of programs that had crashed
starting in September. I asked for it to repair and was taken straight to
the page to purchase. My PC Stability Level is BAD! What do you suggest
my next step should be???????????? Please advise.

Thanks,
Robin

Posted 1 year ago
Top
 
vistamike
vistamike
Posts: 10945

Where did PC Stability come from? That is not free software and neither will it solve your problem.

You need to be running rkill, which should then allow to run full scans.

Mike

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,
Unless I don't understand your question;
PC Stability came from http://www.bleepingcomputer.com/download/rkill/ #1
and at the bottom it asked if I wanted to fix, so I clicked on it. From what I've
told you, what do you suggest I do???

Robin

Posted 1 year ago
Top
 
vistamike
vistamike
Posts: 10945

Hi Robin, this is what you should see;

rkill runs in a dos window, I've not seen mention of PC Stability before from rkill

You should now be able to run your normal security scans.

Mike

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,
I think I know what the problem is! I asked which of the 3 I was suppose to download and you say #1
which is @ BleepingComputer. #3 is Rkill.com and from what your showing me, I probably should have
downloaded that. Wouldn't you agree??? While we're at it, if it ask "I agree" or "Don't agree", which should
I pick since PUP's come from people not reading agreements. :-)

Please advise,
Robin

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,
I uninstalled the obviously wrong one, installed rkill, scanned and here are the findings:
which show nothing's wrong. I'm not getting the first message but, I am still getting the
second one. Any other suggestions???

Rkill 2.4.5 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.co.....08364.html

Program started at: 01/16/2013 08:19:55 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* No issues found.

Program finished at: 01/16/2013 08:20:26 PM
Execution time: 0 hours(s), 0 minute(s), and 31 seconds(s)

Robin

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,
Hey Mike, been doing some checking and found this link. Will you check it out and if you think it's ok, advise
me how to use it??

http:/xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Thanks,
Robin

Posted 1 year ago
Top
 
vistamike
vistamike
Posts: 10945

Robin, that is a very unsafe site, comes up a Web of Trust red flag!

Mike

Posted 1 year ago
Top
 
richmondreb
Posts: 348

@ vistamike,
Hey Mike,
Still getting the Error message; Unable to load /webmail/driver?nimlet=send status:503
I found and scanned with: WinZip Driver Updater and here are the findings..............

2 out - of - date drivers found

NVIDIA GeForce 6150 LE (Microsoft Corporation - WDDM)

High Definition Audio Device

Both considered ancient................

Last year I installed YTD Video Downloader but, it wasn't
till recently that I started having problems. Any thoughts??

Robin

Posted 1 year ago
Top
 
richmondreb
Posts: 348

Thanks for all your help!
I'm happy to say that my online chat with a Verizon Tech finally got my email straighten out!
I'll be back with my next problem no matter how large or small it may be......... :-)

Take care until we meet again,
Robin

Accepted Answer · Posted 1 year ago
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