How-To Geek Forums / Windows Vista

driver problems

(37 posts)
  • Started 2 years ago by susanne
  • Latest reply from LH
  • Topic Viewed 2512 times

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susanne
Posts: 20

Hi i am running windows vista, i have a driver problem every now and then my screen will go blank, and i get the message down in the bottom right that the driver has recovered from a problem, sometimes it knocks pc completely off this is very frustrating any help would be grateful many thanks sue .

Posted 2 years ago #
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LH
LH
Posts: 20002

Hi Sue. We need a little more information. What is the exact make and model of your machine ?
Does it mention which driver ?

Posted 2 years ago #
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susanne
Posts: 20

Hi thanks for the reply hope this helps

Windows Vista Home Basic
Service Pack 2
System Dell
Rating 1.0
Processor AMD Athlon (tm)
64x2 dual core processor
5000 + 2.60 Ghz
Memory 4.00 GB
System Type 32- bit operating system

Posted 2 years ago #
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LH
LH
Posts: 20002

Model too please. Or if you have the Service Tag code (it will be on a sticker either on the back or underneath, depending on whether it's a desktop or laptop) post that here.

Posted 2 years ago #
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susanne
Posts: 20

Edit by mod. Deleted for security reasons.

Posted 2 years ago #
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susanne
Posts: 20

escription
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 2057

Files that help describe the problem
WD-20090916-2053.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 84D82008
BCP2: 8DE1CA44
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Posted 2 years ago #
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LH
LH
Posts: 20002

What you sent before was not the Service Tag code. On my 2 Dells it is on a long, thin, white sticker, that says Service Tag, followed by a 7 number/letter code. That is what I am wanting to see. It points me directly to your Model on the Dell site.

Posted 2 years ago #
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susanne
Posts: 20

sorry i cant find the service tag code ?

Posted 2 years ago #
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LH
LH
Posts: 20002

Restart the computer and keep tapping the F2 key as soon as it restarts (that takes you into the BIOS). Have a look everywhere in there for it.

Posted 2 years ago #
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susanne
Posts: 20

sorry ive done wot u said and i see nothing about bios

Posted 2 years ago #
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LH
LH
Posts: 20002

OK. try again using the Esc key. If that doesn't work try again with the Delete (Del) key.

Posted 2 years ago #
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susanne
Posts: 20

ok i have loads of information but nothing about bios or service tag key

Posted 2 years ago #
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LH
LH
Posts: 20002

Did you buy this computer new ? and when ?

Posted 2 years ago #
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susanne
Posts: 20

No i didnt buy the computer new i had it made for me, but ive found a bit more information

Hitachi HDT725032VLA
NF-MCP655-6A61LA1BC-11) Bo1

Posted 2 years ago #
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LH
LH
Posts: 20002

OK. Download this app. It will tell you everything about your computer,
http://www.gtopala.com/

Posted 2 years ago #
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susanne
Posts: 20

omg ive downloaded wot u told me to but i cant find where it gone and i cant run it .

Posted 2 years ago #
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LH
LH
Posts: 20002

You using IE7 ?

Posted 2 years ago #
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susanne
Posts: 20

i think so yes

Posted 2 years ago #
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susanne
Posts: 20

sorry ive got it now wot information do u need as there is so much ?

Posted 2 years ago #
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LH
LH
Posts: 20002

Start by clicking on Video. What does it say for your Display Adapter ?

Posted 2 years ago #
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