yah i clicked restore and this black page comes up. on the top in blue it says www.dell.com and below it it says loading PBR for descriptor 1... done
loading DRMK version 8.00..

its been like that for 30 minutes now

the usual

i didnt get a recovery disc with my computer and i didnt get a version of windows XP on a disc. im just gonna let it run because before it went into this "mode" it told me not to manually shut down the computer. im just gonna wait it out and see what happens. if any1 knows what is taking DRMk version 8 so long to load someone just post.

Just be patient and see what happens,jd posted earlier with the Dell website.That may be your best bet,and while your there,let Dell know that you need that recovery disk.

alright guys, i want to fix my DRMK problem with this website, http://www.goodells.net/dellrestore/fixes.htm it tells me to make a data cd with all the information you download from them, so i did that. next it tells you to run the cd, blah blah blah so i did that. then the A script and type "ptedit" the thing about that is my computer isnt allowing me to type that. someone please tell me whats going on please

I wish I could help you more,I've only worked on a Dell machine once and the owner had all the cd's,including XP.And I do agree about their customer service,very frustrating experience.If you were able to borrow an XP disc from someone,that would make your situation easier.