SEARCH

The How-To Geek Forums Have Migrated to Discourse

How-To Geek Forums / Geek Stuff

Crystal Reports Runtime for Visual Studio (x86,x64)

(4 posts)
  • Started 2 years ago by jimbrooks
  • Latest reply from jimbrooks
  • Topic Viewed 4146 times

jimbrooks
Posts: 3

I'm trying to install Simply Checking on a Toshiba Satellite A660 Laptop with Win7 PRO-SP1. Crystal reports is used by this app and is part of the download install files but not an integral part of Simply Checking. The install package is a *.msi file. When the install gets to Crystal an error occurrs saying this already exists an my PC and I must remove it in order to continue the install. It's not on my machine. I've used the built in uninstaller have manually gone thriugh the reg used the Visual Studio 2008 removal tool and I still get the same error. I have the app on three desk tops without a problem. It seems as though this may be unique to Toshiba.

If anyone has info regarding this I would be most appreciative. The app supplier is of no help and I haven't had much luck with Google searches.

Posted 2 years ago
Top
 
scorpion99
Posts: 1033

can you post us the exact error that you are getting? any number in it?

Posted 2 years ago
Top
 
jimbrooks
Posts: 3

This is a exert from the install log. The whole is so large I can try to put in this post if you wish.

Component Crystal Reports Basic for Visual Studio 2008 (x86, x64) has failed to install with the following error message:
"The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance. "

The following components failed to install:
- Crystal Reports Basic for Visual Studio 2008 (x86, x64)

See the setup log file located at 'C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\install.log' for more information.

Error Code 1601

Posted 2 years ago
Top
 
jimbrooks
Posts: 3

I took another look at the log and it may not be too large so here it is:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.0 {version}
Running checks for package 'Windows Installer 3.1', phase BuildList
The following properties have been set for package 'Windows Installer 3.1':
Running checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionMsi' and value '3.1': true
Result of checks for command 'WindowsInstaller3_1\WindowsInstaller-KB893803-v2-x86.exe' is 'Bypass'
'Windows Installer 3.1' RunCheck result: No Install Needed
Running checks for package '.NET Framework 3.5', phase BuildList
Reading value 'Install' of registry key 'HKLM\Software\Microsoft\NET Framework Setup\NDP\v3.5\1033'
Read integer value 1
Setting value '1 {int}' for property 'DotNet35InstallSuccess'
The following properties have been set for package '.NET Framework 3.5':
Property: [DotNet35InstallSuccess] = 1 {int}
Running checks for command 'DotNetFX35\dotNetFx35setup.exe'
Result of running operator 'ValueEqualTo' on property 'DotNet35InstallSuccess' and value '1': true
Result of checks for command 'DotNetFX35\dotNetFx35setup.exe' is 'Bypass'
'.NET Framework 3.5' RunCheck result: No Install Needed
Running checks for package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)', phase BuildList
Running MsiProductCheck with ProductCode '{AA467959-A1D6-4F45-90CD-11DC57733F32}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'CRVSInstalled'
Running MsiProductCheck with ProductCode '{CE26F10F-C80F-4377-908B-1B7882AE2CE3}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'CRVSRunTimex86Installed'
Running MsiProductCheck with ProductCode '{2BFA9B05-7418-4EDE-A6FC-620427BAAAA3}. '
MsiQueryProductState returned '-2'
Setting value '-2 {int}' for property 'CRVSRunTimex64Installed'
The following properties have been set for package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)':
Property: [CRVSInstalled] = -1 {int}
Property: [CRVSRunTimex64Installed] = -2 {int}
Property: [CRVSRunTimex86Installed] = -1 {int}
Running checks for command 'CrystalReports10_5\CRRedist2008_x86.msi'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': true
Result of checks for command 'CrystalReports10_5\CRRedist2008_x86.msi' is 'Bypass'
Running checks for command 'CrystalReports10_5\CRRedist2008_x64.msi'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'ValueGreaterThan' on property 'CRVSRunTimex64Installed' and value '0': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Skipping FailIf because Property 'Version9x' was not defined
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false
Result of checks for command 'CrystalReports10_5\CRRedist2008_x64.msi' is 'Install'
'Crystal Reports Basic for Visual Studio 2008 (x86, x64)' RunCheck result: Install Needed
Running checks for package 'SQL Server Compact 3.5', phase BuildList
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ENU'
Read string value '3.5.5386.0'
Setting value '3.5.5386.0 {string}' for property 'ENU_INST'
Reading value 'System.Data.SqlServerCe.dll_ENU' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Read string value 'System.Data.SqlServerCe.dll'
Setting value 'System.Data.SqlServerCe.dll {string}' for property 'ENU_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\CHS'
Unable to read registry value
Not setting value for property 'CHS_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_CHS' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'CHS_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\CHT'
Unable to read registry value
Not setting value for property 'CHT_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_CHT' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'CHT_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\JPN'
Unable to read registry value
Not setting value for property 'JPN_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_JPN' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'JPN_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\KOR'
Unable to read registry value
Not setting value for property 'KOR_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_KOR' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'KOR_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ESN'
Unable to read registry value
Not setting value for property 'ESN_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_ESN' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'ESN_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\DEU'
Unable to read registry value
Not setting value for property 'DEU_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_DEU' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'DEU_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\FRA'
Unable to read registry value
Not setting value for property 'FRA_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_FRA' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'FRA_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\ITA'
Unable to read registry value
Not setting value for property 'ITA_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_ITA' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'ITA_INST_GAC'
Reading value 'DesktopRuntimeVersion' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\RUS'
Unable to read registry value
Not setting value for property 'RUS_INST'
Reading value 'System.Data.SqlServerCe.resources.dll_RUS' of registry key 'HKLM\SOFTWARE\Microsoft\Microsoft SQL Server Compact Edition\v3.5\GAC'
Unable to read registry value
Not setting value for property 'RUS_INST_GAC'
The following properties have been set for package 'SQL Server Compact 3.5':
Property: [ENU_INST] = 3.5.5386.0 {string}
Property: [ENU_INST_GAC] = System.Data.SqlServerCe.dll {string}
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi'
Result of running operator 'ValueExists' on property 'ENU_INST': true
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Bypass'
Running checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi'
Result of running operator 'ValueNotExists' on property 'ENU_INST': false
Result of running operator 'ValueExists' on property 'ENU_INST_GAC': true
Result of checks for command 'SQL Server Compact Edition\SSCERuntime-ENU.msi' is 'Bypass'
'SQL Server Compact 3.5' RunCheck result: No Install Needed
EULA for components 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)' was accepted.
Copying files to temporary directory "C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\"
Downloading files to "C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\"
(3/24/2012 09:30:41) Downloading 'CrystalReports10_5\CRRedist2008_x64.msi' from 'http://resources.businessobjects.com/support/downloads/redistributables/vs_2008/redist/x64/CRRedist2008_x64.msi' to 'C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\'
Download completed at 3/24/2012 09:31:43
Verifying file integrity of C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\CrystalReports10_5\CRRedist2008_x64.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)', phase BeforePackage
Running MsiProductCheck with ProductCode '{AA467959-A1D6-4F45-90CD-11DC57733F32}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'CRVSInstalled'
Running MsiProductCheck with ProductCode '{CE26F10F-C80F-4377-908B-1B7882AE2CE3}'
MsiQueryProductState returned '-1'
Setting value '-1 {int}' for property 'CRVSRunTimex86Installed'
Running MsiProductCheck with ProductCode '{2BFA9B05-7418-4EDE-A6FC-620427BAAAA3}. '
MsiQueryProductState returned '-2'
Setting value '-2 {int}' for property 'CRVSRunTimex64Installed'
The following properties have been set for package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)':
Property: [CRVSInstalled] = -1 {int}
Property: [CRVSRunTimex64Installed] = -2 {int}
Property: [CRVSRunTimex86Installed] = -1 {int}
Running checks for command 'CrystalReports10_5\CRRedist2008_x64.msi'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'ValueGreaterThan' on property 'CRVSRunTimex64Installed' and value '0': false
Result of running operator 'ValueEqualTo' on property 'AdminUser' and value 'false': false
Skipping FailIf because Property 'Version9x' was not defined
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '5.00': false
Result of checks for command 'CrystalReports10_5\CRRedist2008_x64.msi' is 'Install'
'Crystal Reports Basic for Visual Studio 2008 (x86, x64)' RunCheck result: Install Needed
Verifying file integrity of C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\CrystalReports10_5\CRRedist2008_x64.msi
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Windows\SysWOW64\msiexec.exe' and parameters ' -I "C:\Users\JIMBRO~1\AppData\Local\Temp\VSD39E4.tmp\CrystalReports10_5\CRRedist2008_x64.msi" -q /norestart'
Will attempt to elevate process.
Process exited with code 1601
Status of package 'Crystal Reports Basic for Visual Studio 2008 (x86, x64)' after install is 'InstallFailed'

Posted 2 years ago
Top
 



Topic Closed

This topic has been closed to new replies.