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Computer won't download Word documents.

(13 posts)
  • Started 1 year ago by Mebe4000
  • Latest reply from Mebe4000
  • Topic Viewed 4347 times

Mebe4000
Posts: 7

I'm in college and frequently need to download files from our homework website. I used to be able to click on the link, it'd download at the bottom of my screen, and then I could click on the download and it would open no problem. Now, a pdf file will work, but if it's a word documents, I click to open it and a popup comes up that says "would you like to allow Microsoft Client Visualization" or something to that effect, "to make changes to your computer?" if I hit no, nothing happens. If I hit yes, then it starts to open Word (even if Word is already opened) and then I get at the bottom of the screen a popup that says "internet connection was lost" and that it failed to open. However, I am not losing an internet connection. I've had this computer 18 months and this has happened for a couple months. I've tried it on IE and Chrome and neither will work, so I always have to borrow my roommate's computer to download stuff. Anyone know what is going on and how to fix it? I've cleared my cache and I believe most of my temporary internet files are deleted.

Posted 1 year ago
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RRRoman
Posts: 53

try dragging the file to an open word editor and see if it works.

Posted 1 year ago
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Mebe4000
Posts: 7

I tried it, it didn't work. It looks like the problem is Word Starter 2010 won't open, but Word opens fine so I don't know why I need Word Starter to open these files with.

Posted 1 year ago
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RRRoman
Posts: 53

what is the extension on this file? Is it .doc or docx or is it some other word document extension?

Posted 1 year ago
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Mebe4000
Posts: 7

It's .doc.

Posted 1 year ago
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Ruja
Posts: 230

If you are using Office 2010 Starter you should be able to use other alternatives. Since Starter has fewer features than the "real" Word, you should not find any inconvenient. You could try using Wordpad (included in Windows 7, supports .docx and .rtf only), Windows Sky Drive (online Office version), Google Docs or LibreOffice. Check if any of those works well for you. If they don't we'll try to find another way to help you.

EDIT: Another thing just occurred to me. Do I understand well from your second post that you have both Office 2010 AND Office 2010 Starter installed? If so try to uninstall Office 2010 Starter. Also, it is preferable to save the file to a known location instead of telling the browser to open it, and then go to that location and double clicking the file.

Posted 1 year ago
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Mebe4000
Posts: 7

The way that the homework site is set up, the download is automatic. So I can't save it to any location, and when I did it before this started happening, the file just saved to My Documents. Now, I can find it there, but I still can't open it.

I do have both Office 2010 and Office 2010 starter...but I'm not sure which one my files are saved on. I don't want to uninstall Starter and lose everything else.

EDIT: I don't even know if that would matter. I thought I was decent enough with computers but this problem is making me doubt *everything* related to them.

Posted 1 year ago
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Ruja
Posts: 230

Which web browser are you using? Try to right click the file in the website and select "Save content as...", "Save link as..." or similar, to try saving the files to the location you want.

Uninstalling a program will not delete the files created or edited with it. I want to try this in order to avoid the files being opened with Word Starter instead of the normal Word. In fact, having Office 2010 Starter is completely useless if you have the normal Office 2010. How to uninstall: http://support.microsoft.com/kb/980557

Alternatively, try to select one of those files in "My Documents", right-click it, select "Open With..." and look if there is a Microsoft Word 2010 entry to try to open it with it. You can force the normal Word to always open your .doc or .docx files: http://support.microsoft.com/kb/307859

Posted 1 year ago
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Mebe4000
Posts: 7

I have tried using Chrome, my primary browser, and then opened IE to see if that would work, and it didn't go through either.

I deleted Office Starter, and now when I click to open the file when it downloads, it says "click to run failure". Oh, and I don't know if this helps, but when I click to open, I get a popup that says "Do you want Microsoft Client Virtualization to make changes to this computer?" If I say no, the download won't open. If I say yes, I get the failure notice.

Posted 1 year ago
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Ruja
Posts: 230

OK, thanks for the info, I will look for a solution, chances are that the Office 2010 Starter is not correctly uninstalled, or that Office 2010 was installed with this new "click and run" technology and somehow is corrupted too. I'm working on it, but please, tell me the following:

- Do you have an Office 2010 product key? (DO NOT POST IT HERE, I'll think about reinstalling Office)
- Which version is it? (e.g. Home and Student)
- If you are in a hurry, you can TEMPORARILY use AbiWord while I work in a solution. You can download a portable version here: http://portableapps.com/apps/o.....d_portable and install it to your desktop, for instance. Open the AbiwordPortable.exe and go to File - Open to open your documents. It would be a good idea to backup them first. Once the problem is solved just delete the AbiwordPortable folder and installer.
- Another alternative would be LibreOffice, more complete, but a larger download. Portable version is here: http://portableapps.com/apps/o.....e_portable

I'll come back when I have a solution for your Office 2010. Please post any doubts you have.

Posted 1 year ago
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vistamike
vistamike
Posts: 10945

Mebe4000,
What version of office do you have installed?
Do you have 2 versions Office starter / office 2010?
Did you uninstall Starter before 2010 install?
You cannot just delete Office Starter, you would need to uninstall from Programs and Features.
If your machine came with Starter, you will need reinstall 2010 completely.
They do sit side by side and this maybe the conflict you are experiencing

Mike

Posted 1 year ago
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Ruja
Posts: 230

OK some more info:

Please try to open your files like this: http://i167.photobucket.com/al.....Help/1.png
If the program you want is not in the list, click "Chose default program...".
You can force a program to always open that kind of file with this: http://i167.photobucket.com/al.....Help/2.png
If the program you want is not in the "Other programs" list, click "Browse" and find it (for LibreOffice or Abiword portable).
Note Wordpad will open .docx and .rtf files only.

To try to repair Office 2010, search "Programs and Features" in the start menu: http://i167.photobucket.com/al.....Help/3.png
Then find the entry for "Microsoft Office Home and Student 2010" (or the version you have) and click "Change" on the blue toolbar above the list: http://i167.photobucket.com/al.....Help/4.png
Then select "Repair".

If there is an entry for "Microsoft Office Starter 2010" select it, then click "Uninstall" before the previous repair.

If you have the product key, select "Uninstall" for all the Office products, then we will help you to reinstall Office 2010.

Posted 1 year ago
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Mebe4000
Posts: 7

Thanks you guys. I'll try what you have suggested and get back to you.

Posted 1 year ago
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