How-To Geek Forums / Windows 7

Computer Crashing Back To Desktop

(21 posts)
  • Started 4 months ago by garyallen349
  • Latest reply from warlock
  • Topic Viewed 490 times

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garyallen349
Posts: 86

I recently installed a new game on my desktop, Train Simulator 2012 but am now having major problems when I try to run the game. After a few minutes my desktop makes a loud buzz the monitor goes blank and the computer restarts. I have checked the event viewer and have discovered the following error messages. In the system log there is the following error message:
Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: Hyper Transport Watchdog Timeout Error.
In the application log there is the following error message:
Possible memory leak. Application(c:\windows\system32\svchost.exe-k.

My system runs the following: CPU AMD PhenomII Quad core 3.4GHZ, 4GB ram, ATI Radeon 4850 graphics card. Any ideas welcome.

Posted 4 months ago #
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Xhi
Xhi
Posts: 3628

If this only happens when you run the Train Simulator Game my sage advice would be don't run the Train Simulator Game

Posted 4 months ago #
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scorpion99
scorpion99
Posts: 672

uninstall or do a system restore

Posted 4 months ago #
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garyallen349
Posts: 86

I have actually tried completely wiping and reloading windows but the same thing happens each time. The simulator is the only program loaded onto the computer at present so I thought my system was more than capable of running it. I will try loading and running another simulator that I have and see if the same thing happens.

Posted 4 months ago #
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garyallen349
Posts: 86

Just another question when the train simulator loads it automatically installs NVidia Phyx. Would this cause problems as my graphics card is an ATI card.

Posted 4 months ago #
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Santo
Santo
Posts: 1207

According the system requirements for the TS 2012, it only says it is recommended to install a graphics card but does not specify the card brand. If Nvidia PhysX is loading then this game is not compatible with ATI Card. Nvidia PhysX will work only with Nvidia GPU's. You may look at this for further information.

Posted 4 months ago #
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JoshWebs
JoshWebs
Posts: 29

Your graphics card might not be compatible leading to your PC turning off.

Posted 3 months ago #
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Anonymous
Posts: 0

1. Make sure you have the latest driver installed for the HD4850 card. (Visit AMD support site)

2. Start the game, lower the visual (graphics) settings, and try playing it for a while

3. Use a program like HWMonitor on your PC to see if it's overheating (note Temps.) in general and while you run the game. Also note the Voltages shown, as your PSU could be inadequate too.

Work with these tips and you should be able to identify the problem.

Posted 3 months ago #
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Xhi
Xhi
Posts: 3628

Bump

Posted 3 months ago #
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garyallen349
Posts: 86

Hi All

Just an update about this problem. I have carried out the recommendations of the previous post. My PSU is a 750W power supply. I have run the game for about 20 mins without any crashes so far. My readings are as follows:-
Prior to running game - PSU core voltage - 0.99V
CPU temp - 32 degrees
Graphics card voltage - 1.16V

After running game - PSU core voltage - 1.38V
CPU temp - 49 degrees
Graphics card voltage- 1.16
I also have the most recent driver installed for my graphics card. Any further views welcome.

Posted 2 months ago #
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garyallen349
Posts: 86

Hi Again

Just after my previous post the dreaded crash happened again. The same message in the event log. Do any of the above readings appear high to anyone. I just can't seem to pinpoint what is causing this problem. Any further views welcome.

Posted 2 months ago #
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raphoenix
raphoenix
Posts: 12317

In Services, there is a Service Named [ AMD External Events Utility ]

DISABLE the Service.

Reboot.

Post back what happens next time you run Simulation.

Rick P.

Posted 2 months ago #
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garyallen349
Posts: 86

Hi Rick

Thanks will try that and post back. Will most likely be tomorrow.

Gary A.

Posted 2 months ago #
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garyallen349
Posts: 86

Hi Rick

Found this serviced and disabled it and rebooted. Ran simulation which again lasted for about 20mins before repeating this error. Is there any hardware issues such as bad memory sticks or sockets which might need looked into using memtest.

Posted 2 months ago #
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warlock
warlock
Posts: 1644

http://answers.yahoo.com/quest.....701AACBVGU Since you are not having a lot of luck, maybe try this suggestion.

Posted 2 months ago #
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garyallen349
Posts: 86

Hi Warlock

Thanks will give that a try, nothing to loose.

Posted 2 months ago #
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warlock
warlock
Posts: 1644

That is what I thought. Been going on for awhile now. Let us know.

Posted 2 months ago #
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raphoenix
raphoenix
Posts: 12317

May be should Download Prime 95 and run torture test on system.

Both 32 and 64 Bit Versions are available here.

http://www.pcworld.com/downloa.....ption.html

Rick P.

Posted 2 months ago #
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warlock
warlock
Posts: 1644

@Rick, Since all is well except running the simulator, see 4th post above, could that still be the problem?

Posted 2 months ago #
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raphoenix
raphoenix
Posts: 12317

@warlock,

Don't know what problem could be ??

May be (1) core in CPU has a problem while under stress which doesn't show up in normal operations.

I'm just guessing at this point in time.

Rick P.

Posted 2 months ago #
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