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Comcast just got worse...

(3 posts)
  • Started 5 years ago by JonMCC33
  • Latest reply from JonMCC33
  • Topic Viewed 1109 times

JonMCC33
JonMCC33
Posts: 266

Here's an e-mail that many Comcast customers got recently.

Dear Comcast High-Speed Internet Customer:

Comcast is committed to providing you with the best online experience possible.

One of the ways we do that is by managing the leading fiber optic network in the nation to ensure it is fast, safe and reliable. As part of our ongoing efforts to continuously improve the quality of our service, we are switching to a new network congestion management technique by the end of the year. It is focused on managing network congestion only when and where it may occur. It will also replace the current technique and will help ensure that all of our customers receive their fair share of network resources.

What does this mean for you? Probably nothing. We ran five market trials of this technique over the summer and found that less than one percent of customers were affected. So, the vast majority of customers will not notice any change to their Internet experience as a result of this new technique. During the times of busiest network use (which could occur at any hour, depending on your neighborhood), those very few extraordinarily heavy users – who are doing things like conducting multiple and continuous large file transfers – may experience slightly longer response times for some online activities until the period of network congestion ends.

As we transition to this new technique, we have amended our Acceptable Use Policy ("AUP") and posted it on the Comcast.net Web site. For links to the amended AUP, as well as answers to Frequently Asked Questions and more information about this new technique or our network management efforts in general, please visit our Network Management Policy page at: www.comcast.net/networkmanagement.

Thank you again for choosing Comcast as your high-speed Internet provider.

Posted 5 years ago
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0zSpitt
0zSpitt
Posts: 1037

i think roadrunner does this, usually in the afternoon between 1 and 4 my service runs terribly slow. i try not to get on at that time. during the week that is, on the week ends it's normal

Posted 5 years ago
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JonMCC33
JonMCC33
Posts: 266

I've never had Comcast thankfully. Always been a DSL fan myself, and only had Time Warner cable for about a year at one point. Everyone I know that has Comcast though completely hates it.

Posted 5 years ago
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