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How-To Geek Forums » Windows XP

Can't Open or Update Anything...

(6 posts)
  • Started 4 months ago by genki
  • Latest reply from raphoenix
  • Topic Viewed 208 times

genki
Posts: 3

Hello,
I am having a serious problem where I cannot open or update anything that protects my computer.

The three programs I use to protect my computer:
AVG Free Edition 8.5.375
Adaware Free Edition AE (recently installed)
Spybot Search and Destroy 1.6.2
Hijackthis (When something serious happens)

I typically use AVG Free edition 8.5.375, it is scheduled for automatic updates and scans. So that is fine, I also try to use adaware but it wont update at all. I uninstalled and reinstalled Spybot and when I clicked on the icon on my desktop it would not even open at all. Hijackthis I can't even open as well, so I cannot give the log of what could possibly be the problem. I also tried to update Windows XP and I couldn't even connect to their update site. None of my protection software will open or update is my problem and I really don't wanna have to reinstall Windows XP to fix everything. Help me please!

Posted 4 months ago #
Top
 
raphoenix
raphoenix
Posts: 5223

genki,
---
With all that "Stuff" on the system, I would personally do a Clean Install or Factory Restore.
A machine should only have one AV and one firewall program.
---
Regards,
Rick P.

Posted 4 months ago #
Top
 
genki
Posts: 3

The thing is that I have always had these programs and had nothing wrong with my computer. At times I would have a virus or something that screws up my computer, but could fix it. Is there any other way like another program to wipe the virus out? :(

Posted 4 months ago #
Top
 
raphoenix
raphoenix
Posts: 5223

genki,
---
One more can't hurt now.
---
Download, Load, Update and Run the FREE Version.
http://malwarebytes.org/
---
Post back as to results.
---
Regards,
Rick P.

Posted 4 months ago #
Top
 
genki
Posts: 3

I can't even open the website! Whatever I got wouldn't even let me go on spybot's website either! I have a laptop that I can use and install it back to my desktop...I just installed it and its doing the same thing it won't open on my desktop at all. :(

Posted 4 months ago #
Top
 
raphoenix
raphoenix
Posts: 5223

genki,
---
See if you can download and run the top file on this MS page.
---
Configure the program to check EVERY FILE on the machine PLUS run it in [ Safe Mode ].
http://www.microsoft.com/secur.....fault.aspx
---
If this doesn't work, the machine is pretty well infected from what you say so a Clean Install or Factory Restore would be in order.
---
Need to be more careful concerning what you download and where you surf on the net.
---
Regards and Good Luck,
Rick P.

Posted 4 months ago #
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