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How-To Geek Forums / Microsoft Office

Can't open exel files

(11 posts)
  • Started 4 years ago by Star
  • Latest reply from Star
  • Topic Viewed 732 times

Star
Posts: 8

No matter what Excel spreadsheet I try to open, I get this notice: "The file cannot be opened because your virus scanner has detected a problem with the file." I'm not a everyday user so the other person who had the same problem had solved his problem, I just do not understand how he did it.

Posted 4 years ago #
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Star
Posts: 8

the only thing that was done to my computer was updates from windows. I did delet the updates from 11-2008, but still have the problem

Posted 4 years ago #
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jd2066
jd2066
Posts: 3814

Do you have antivirus software installed? If so what is it? Like Norton, McAfee, Avast, AVG, etc.

Posted 4 years ago #
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Star
Posts: 8

I have StopSign.

Posted 4 years ago #
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Star
Posts: 8

I have Norton AntiViris but it is disabled and I have McAfee and I think is it disbled as well.

Posted 4 years ago #
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Star
Posts: 8

Does anyone have an answer? It's not solved yet.

Posted 4 years ago #
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raphoenix
raphoenix
Posts: 14920

Star,

Do you mean that you have tried and / or running the StopSign Anti-virus program ??
This program has many reports of being a Rogue Program.
---------------------------------------
Do you mean there is a StopSign of some kind that appears when you want to open an Excel File ??
Please Post Back and Clarify.
Kindest Regards,
Rick P.♦:)

Posted 4 years ago #
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Star
Posts: 8

I'm running StopSign Anti-virus program.

Posted 4 years ago #
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raphoenix
raphoenix
Posts: 14920

Star,

Do you know how to DISABLE it, Re-boot and Un-install it ??

Kindest Regards,
Rick P.♦:)

Posted 4 years ago #
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Star
Posts: 8

Are you talking about StopSign? If so, no I do not know how.

Posted 4 years ago #
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Star
Posts: 8

Hey Rick,

Don't forget me! This computer loser still needs you. LOL

Thanks,
Star

Posted 4 years ago #
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