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can't open emails have vista home basic

(5 posts)
  • Started 3 years ago by miriamkell
  • Latest reply from vistamike
  • Topic Viewed 581 times

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Posted yesterday 
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miriamkell
Posts: 2

emails will forward, delete and create new emails but will not open emails inthe inbox.please help

Posted 3 years ago
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Lighthouse
Posts: 13598

miriamkell hi. Scan your computer with the free version,
http://www.malwarebytes.org/products/

Posted 3 years ago
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miriamkell
Posts: 2

hi lighthouse. ran the scan twice emails still will not open. thanks for your help

Posted 3 years ago
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SarahJames
Posts: 6581

Have you set 'preview' open? If so close that.
There might be a faulty email in the inbox that is jamming the lot.

You can reset the inbox folder and see if that helps.
If you want to go that way I'll help you backup your files first and then post instructions on how to reset ;)

p.s. I'll be rather busy today, so might be a bit before you hear back from me.

Posted 3 years ago
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vistamike
Posts: 10945

miriamkell, hi.
Are you using webmail or a client like Outlook or Thunderbird?
If you are using a client what happens when you login to your account via webmail?

Mike

Posted 3 years ago
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