Can't install Adobe - Error 1402?(30 posts)
Any ideas at all? Anyone?
I system restored to the point before I initially uninstalled Adobe. It still has the same problems as before.
Edit: I can't even open Adobe Reader, even though I've done a system restore, and technically, it's on my computer. I can't uninstall either, I get the same 1402 error.
krsn89, if you are seeing this 1402 error for install and uninstall, there may be some corruption in your registry. If you were on XP, I would say run scanreg /fix to try and fix the registry, but apparently Vista no longer has this feature.
Does anyone know of a registry fixer for Vista? I don't. If there is a way, be sure to back up your registry first (e.g., with Erunt).
Finally, do you have any other Acrobat products installed? I ask because if Adobe Reader is uninstalled, and there are no other Acrobat products, I would expect the registry to be free of "AcroExch" entries. If those are leftovers, it sounds like a dirty uninstall.
I've tried the solutions on both those links, and this one as well (http://kb.adobe.com/selfservic.....;sliceId=1) which involves messing with the registry Permissions. I've also tried downloading the ACL utility and that hasn't done anything either, even after restarting. None of those solutions seem to be working.
To clear things up: I tried uninstalling Adobe Reader, and re-installing. When attempting to re-install was the first time I came across this error. After numerous tries, I thought I'd system restore to BEFORE I uninstalled Reader. Now technically, Reader is installed, but now when I attempt to UNinstall, I encounter the same error.
As for the other programs, I didn't know if you wanted Acrobat programs or Adobe or if it's the same thing. My Add/Remove programs list says:
- Adobe Flash Player ActiveX
- Adobe Photoshop 7.0
- Adobe Reader 8.1.2
- Adobe Shockwave player
Hope this clarifies things.
krsn89, thanks for the detailed explanation. It is very clear what your situation is. I think this last KB article is going to be the coup de grâce for Adobe Reader -- #400769 How To Manually Remove Reader 8.0 on Windows:
Unfortunately, it's written for XP, not Vista, so you'll have to do some translation. I have all the files mentioned for deletion in the article on my Vista install. Acrobat is a brand name that Adobe used to use and the Reader was called "Acrobat Reader". Even though it is now "Adobe Reader", there are still many references to Acrobat in Reader.
The instructions in this article are amazing. I've never heard of shutting down explorer.exe just to delete a few files, nor have I ever created a New Task from Task Manager. It's like some kind of surgery where they stop the patient's heart for a few minutes. If you go this route, let us know if you have questions.
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