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Can't install Adobe - Error 1402?

(30 posts)
  • Started 5 years ago by krsn89
  • Latest reply from krsn89
  • Topic Viewed 16808 times

jack7h3r1pp3r
jack7h3r1pp3r
Posts: 2815

awwww man i will start training ;)

Posted 5 years ago
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Lighthouse
Lighthouse
Posts: 13598

Good on ya. It's not difficult :)

Posted 5 years ago
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krsn89
krsn89
Posts: 102

Yes, I've tried re-downloading numerous times.

Posted 5 years ago
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jack7h3r1pp3r
jack7h3r1pp3r
Posts: 2815

ok so i am basicly stumped on this one. but i will have another look around to see if i can find anything. and also i have school tonight so it might not be till later

Posted 5 years ago
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krsn89
krsn89
Posts: 102

Any ideas at all? Anyone?

I system restored to the point before I initially uninstalled Adobe. It still has the same problems as before.

Edit: I can't even open Adobe Reader, even though I've done a system restore, and technically, it's on my computer. I can't uninstall either, I get the same 1402 error.

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

krsn89, if you are seeing this 1402 error for install and uninstall, there may be some corruption in your registry. If you were on XP, I would say run scanreg /fix to try and fix the registry, but apparently Vista no longer has this feature.

Does anyone know of a registry fixer for Vista? I don't. If there is a way, be sure to back up your registry first (e.g., with Erunt).

You said you followed instructions from Adobe. Were those instructions from these pages?
http://kb.adobe.com/selfservic.....lId=329137
http://kb.adobe.com/selfservic.....;sliceId=2

Finally, do you have any other Acrobat products installed? I ask because if Adobe Reader is uninstalled, and there are no other Acrobat products, I would expect the registry to be free of "AcroExch" entries. If those are leftovers, it sounds like a dirty uninstall.

Posted 5 years ago
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krsn89
krsn89
Posts: 102

Scott,

I've tried the solutions on both those links, and this one as well (http://kb.adobe.com/selfservic.....;sliceId=1) which involves messing with the registry Permissions. I've also tried downloading the ACL utility and that hasn't done anything either, even after restarting. None of those solutions seem to be working.

To clear things up: I tried uninstalling Adobe Reader, and re-installing. When attempting to re-install was the first time I came across this error. After numerous tries, I thought I'd system restore to BEFORE I uninstalled Reader. Now technically, Reader is installed, but now when I attempt to UNinstall, I encounter the same error.

As for the other programs, I didn't know if you wanted Acrobat programs or Adobe or if it's the same thing. My Add/Remove programs list says:
- Adobe Flash Player ActiveX
- Adobe Photoshop 7.0
- Adobe Reader 8.1.2
- Adobe Shockwave player

Hope this clarifies things.

Posted 5 years ago
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jack7h3r1pp3r
jack7h3r1pp3r
Posts: 2815

have you tried to install a older version of adobe reader maybe for some odd reason this will help but i'm not sure if it will but is worth a try any way. you can get older versions here: http://www.filehippo.com/downl.....at_reader/

Posted 5 years ago
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ScottW
ScottW
Posts: 6609

krsn89, thanks for the detailed explanation. It is very clear what your situation is. I think this last KB article is going to be the coup de grĂ¢ce for Adobe Reader -- #400769 How To Manually Remove Reader 8.0 on Windows:
http://kb.adobe.com/selfservic.....d=kb400769

Unfortunately, it's written for XP, not Vista, so you'll have to do some translation. I have all the files mentioned for deletion in the article on my Vista install. Acrobat is a brand name that Adobe used to use and the Reader was called "Acrobat Reader". Even though it is now "Adobe Reader", there are still many references to Acrobat in Reader.

The instructions in this article are amazing. I've never heard of shutting down explorer.exe just to delete a few files, nor have I ever created a New Task from Task Manager. It's like some kind of surgery where they stop the patient's heart for a few minutes. If you go this route, let us know if you have questions.

Posted 5 years ago
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krsn89
krsn89
Posts: 102

Thanks a lot for the link. I'm definitely going to do it. I'll post up questions/concerns as they come along, because I'm sure I'll have A LOT.

Cheers.

Posted 5 years ago
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