A Friend brought me her ASUS X53E laptop and said she had gotten a Virus. Said she thought it was called AVG Loader but wasn't sure. She had removed the virus and tried to re-install Windows. By the time I got the machine it would not boot into Windows y, and would not load the system recovery. In both cases it would reach the "Loading Windows" splash screen and just sit there. She had Windows 7 Home Premium 64 bit.
I attempted to re-install windows from a DVD. It copied files and was near the end of the "Complete Installation" stage when it said something to the effect that Windows cannot start a service, restart computer to complete installation. When I restart it gets to the Starting services stage and says that Windows restarted unexpectedly, restart computer to complete installation, and it would not move past that.
I tried several things. Since she did not have any data she wanted to save, I reformatted the C: and D: drives to insure we killed the virus. Repaired the MBR, Then did a full re-install. It again gets near the end of the installation and says to restart computer, then just goes into a loop where every time I reboot it tells me to restart computer to complete installation. I can't get past it.
Can anyone help please?
Is there a driver that has to be loaded before Windows can be installed?