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How-To Geek Forums / Windows 7

BSOD's (log with BlueScreenView)

(17 posts)
  • Started 8 months ago by Bram
  • Latest reply from Xhi
  • Topic Viewed 795 times

Bram
Posts: 8

I've had a lot of BSOD's in the last week. Can someone interpret the information BlueScreenView gives? What could be the cause?
OS: 64 bit Windows7 Home Premium.
No recent changes in hardware or software besides the Windows updates last week.

==================================================
Dump File : 091312-39717-01.dmp
Crash Time : 13-9-2012 19:42:14
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff7ff`92e1d288
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02dab5d9
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91312-39717-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091412-38407-01.dmp
Crash Time : 14-9-2012 2:03:47
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02fd2ab4
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91412-38407-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091512-38797-01.dmp
Crash Time : 15-9-2012 13:26:50
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000046
Parameter 2 : fffff800`02cfaec8
Parameter 3 : fffff880`09d59d40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91512-38797-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601

Posted 8 months ago #
Top
 
CompWiz
CompWiz
Posts: 864

Bram, hi.

Try; http://www.nirsoft.net/utils/blue_screen_view.html

Posted 8 months ago #
Top
 
Bram
Posts: 8

I accidentally only posted the information for 3 dumps, I have 7 dumps.

I'll post them all because maby it is relevant information.

==================================================
Dump File : 091312-39717-01.dmp
Crash Time : 13-9-2012 19:42:14
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff7ff`92e1d288
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02dab5d9
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91312-39717-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091412-38407-01.dmp
Crash Time : 14-9-2012 2:03:47
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02fd2ab4
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91412-38407-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091512-38797-01.dmp
Crash Time : 15-9-2012 13:26:50
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000046
Parameter 2 : fffff800`02cfaec8
Parameter 3 : fffff880`09d59d40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91512-38797-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091812-38423-01.dmp
Crash Time : 18-9-2012 22:33:24
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff880`00e0dea8
Caused By Driver : Wdf01000.sys
Caused By Address : Wdf01000.sys+dea8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91812-38423-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091912-38797-01.dmp
Crash Time : 19-9-2012 1:55:08
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02d03741
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+6688e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91912-38797-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091912-37237-01.dmp
Crash Time : 19-9-2012 5:35:40
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02c850c5
Parameter 3 : fffff880`03c93a50
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91912-37237-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 091912-37487-01.dmp
Crash Time : 19-9-2012 16:05:24
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041287
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c8022
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump91912-37487-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

Posted 8 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

Switch the memory modules around between the sockets.

Rick P.

Posted 8 months ago #
Top
 
Bram
Posts: 8

I can easily try that out since I have 3 modules and 4 slots. What is more likely? A defect slot or a defect module?

Posted 8 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

The memory is setup wrong if you have 4 slots and 3 modules.

3 modules will normally give you Single Channel "Odd ball" addressing mode in many machines.

Rick P.

Posted 8 months ago #
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Bram
Posts: 8

To be certain I ran Speccy. It verifies that I have got 6 gig dual-slot DDR3 memory and 4 slots of which 1 is free.
My computer is an Acer Aspire desktop. Standard configuration with the exception of an added tv-card and an upgraded graphics card.

Posted 8 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

Please post Model Number of machine.

Posted 8 months ago #
Top
 
G41M
Posts: 902

Have you ran any diagnostics on the memory like Memtest86+,etc.?

Posted 8 months ago #
Top
 
Bram
Posts: 8

Not yet, I am either going to run a RAM-check one of these days or I am going to replace the modules one by one until I don't get BSOD's anymore.
I am willing to speculate since these modules are not that expensive anymore. In the meantime I've got two more BSOD's.
I got those BSOD's quite often since I own this computer but never this much. Given the fact that I have just done a clean install two months ago and there are no recent relevant software or hardware changes and given the randomness of the BSOD's, the bug check strings and some other symptoms (random freezes while watching live television) there must be soms hardware failure. My harddisk should be fine so I put my money on defect RAM-modules. If I change these modules one by one I'll let know the result.

The model number of my desktop is Aspire M5810.

The last two BSOD's:
==================================================
Dump File : 092112-37081-01.dmp
Crash Time : 21-9-2012 3:37:49
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02d06cf2
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump92112-37081-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

==================================================
Dump File : 092212-38111-01.dmp
Crash Time : 22-9-2012 2:44:02
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : 00000000`0a13e001
Parameter 3 : 00000000`0000489b
Parameter 4 : fffff700`01080000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+53cf6
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump92212-38111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275.304
==================================================

Posted 8 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

http://www.crucial.com/uk/upgr.....rades.html

Posted 8 months ago #
Top
 
Bram
Posts: 8

"Although the memory can be installed one module at a time, the best performance comes from using matched pairs of modules."
Weird, I bought it like that in the shop. I guess someone screwed up. At least now I know. Thanks.
Maybe I could try to first just install an extra module and see what happens. Hopefully the shops closeby sell two gig of that brand and model.

Posted 8 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

That's why I posted above the memory was setup wrong without even knowing the model number of the machine. :)

Best to purchase TWO memory kits as per link and throw all old memory away.

That way, all memory modules MATCH.

Rick P.

Posted 8 months ago #
Top
 
Bram
Posts: 8

Eight days ago I removed one module, now I have two modules on one side. Since then I haven't had a crash.
- knocking on wood - ;)
However, only when the crashes stay away for 2-3 months I can say for certain that the problem is solved since I had periods of aproximately two months without a crash before.
I'm having doubts wether or not to insert extra modules. Right now I don't game frequently but it might be convenient to have more than 4 gig of RAM when I do play games.
It is quite difficult to insert a module in my computer because the cables and a pipe for the ventilator are blocking the little space there is. Even after I remove my graphics card I can't insert a module without an extra pair of hands. My desktopcase has a regular size.

Posted 7 months ago #
Top
 
raphoenix
raphoenix
Posts: 14920

The memory modules have to be in the correct slots as per your manual or the machine will not be running in Dual Channel Mode. Best solution is to disassemble machine and install matching memory modules as I posted above.

I know its take some work but must be done. :) :)

Rick P.

Posted 7 months ago #
Top
 
Bram
Posts: 8

I'll ask the shop to help me with that when I buy them, they should be able to install it immediately since they are used to it. Because there is so little space it takes two pairs of hands and some handiness, getting them out is much easier then precisely placing them exactly at the right spot (small and you can't see the slit in the module properly) in a dark space with a lot of cables and a pipe. ;)

Posted 7 months ago #
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Xhi
Xhi
Posts: 6298

That's why we get paid the big bucks!

Posted 7 months ago #
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