How-To Geek

My grandson has a 64-bit Toshiba laptop that came win Windows7. He is in the Marines now so he left the laptop here. My friend used it for a few weeks to find a job but it started to act erratically. I kept restarting it and would get a black screen several time, then restart would finally work. I installed AVG and it said it found 1 virus and fixed it. Then I kept getting AVG popups to buy this and that so I uninstalled AVG. I also tried to uninstall Office 7 so that I could install Office 10, but that wouldn't work either. I finally started a System Restore and chose a date back to July 10th. The computer seemed stuck forever on the "finalizing" part of System Restore, so after about an hour, I restarted it to try again. Lo and behold, I get the BSOD and the computer keeps restarting itself, over and over again. The error message is the dreaded process1_initialization_failed. There is no Windows 7 disk but the key in on the underside of the computer. What happened? How do I get out of this? I was hoping not to delete his Starcraft game and data file but I so don't know what to do. Can anyone help me??

Windows ISO,
http://www.askvg.com/direct-do.....nd-64-bit/

Maybe not. You could try this,
http://support.microsoft.com/kb/2255099

If you make a backup first like Owen123 said, then you will have EVERYTHING backed up. Then follow the tutorial to re-install Windows 7. Once it is re-installed, you can copy the files from the Macrium image you created first. The only thing left to do after that would be to re-install all of your programs.