Hi Sykrot and madmacs. I called Dell today and the person from the Philippines, after trying to set things right, like reinstalling the os and performing a system restore, eventually determined that I had a corrupted hard drive. She made an arrangement for a technician to contact me to install a new hard drive. Well, as soon as I returned from work I got a call from someone in Salt Lake City, Utah (I live in Calgary Alberta) to arrange for someone to come to my home tomorrow afternoon to do the installation. How's that for service? So it looks like, on Monday, I'll be getting a call from the Philippines on Monday afternoon from someone who will walk me through the process of installing the operating system. Man, I am so impressed with Dell !!!
And let me say that I am very appreciative of the interest you took in trying to help me with my plight. Thank you, thank you. David.