My grandaughter's laptop (HP compaq 64 bit windows 7) shows a black screen on start up. The lights work, but the caps light stays on. She thinks that the computer may have overheated-she turned it off and let it cool down for a few hours before starting it up again. All she sees is a black screen. Can you please help?
(Solved) - Black screen on start up.(4 posts)
- View Accepted Answer
- Remove Solved Status
Welcome to HTG...
First ask her try starting in SAFE mode, at starup gently tap usually F8 (but maybe F10 or another F Key)
She should get options to repair etc
Do tell her to be patient and let computer suss out the instruction, so many fail,when they push other keys too early.
Thanks for your suggestions. after trying things I decided to remove the battery and tried using straight power. The computer started up and I used safe mode and then restarted. The windows update kicked in and finished off what it started before the problem occured. Granddaughter omitted to tell me that updates were in operation when the screen went black. I seem to remember the same thing happening to me when windows was updating last year. Once again, many thanks.