Thanks, SarahJames. I like CC cleaner so I downloaded this one. Did you know I am looking for you? I found your post about using DriveImage XML to make a mirror image of your primary disk. That's exactly what I did fairly recently and then most recently I am having a computer crisis I don't know how to resolve yet. If I have usable data saved from Drive Image on my external disk I will be able to save myself a lot of work and consternation. Please see my post from earlier today for the whole sad story of my OS crash. I am stuck at the point of making a BartPE disk. I don't have Nero on my system--can you or someone else there maybe help me figure out how to get my C drive back? Who or where should I turn to?--I really dislike this system the way it is from the factory, it is way way slow, and it isn't protected as efficiently as it was with my Kaspersky 2009. Only problem with this Total Privacy download is that I'm hopefully going to be able to wipe this drive clean and put the good stuff back on it. I can put it on my external drive. Anyway, thanks & please see my earlier post if you would be so kind.