Lol, its 7th Guest, it was released in 1993 wow, seems like a classic puzzle game. Anyway i browsed some forums, and found most people are having trouble with their audio and video cards. But if thats the case it will take a long time tweaking your settings to make the game work. Otherwise here are some methods you can try:
Method 1 : Fully uninstall and get rid of the game of your computer. Then before installing it do Defrag, Disk Clean up, and Check DIsc all located in your Accessories>System Tools. Make sure thoroughly complete each of the three. Try installing it again and while running in make sure no other programs are running etc, You know the basic stuff. It might work then or just read the whole 7th Guest setup i found at a forum that i cbs typing.
Hopefully that helps